Inside Sales Specialist

Overview

Smaaash Entertainment Pvt. Ltd., located in Airia Mall, Gurugram, is seeking a dedicated Inside Sales Specialist for a full-time role with immediate to 15-day joining preference. This position is designed for candidates with 1 to 4 years of experience in telesales, inside sales, or related fields within hospitality or entertainment sectors.

Role and Responsibilities

• Manage incoming customer inquiries related to events, bookings, group activities, and various packages.
• Proactively follow up on leads to transform initial inquiries into confirmed sales bookings.
• Assess and understand customer needs to suggest the most appropriate service packages.
• Engage in upselling and cross-selling techniques aimed at maximizing revenue generation.
• Respond to both customer and corporate queries effectively using calls and other communication platforms.
• Keep detailed and accurate records of customers and sales follow-ups in relevant systems.
• Collaborate with internal departments to coordinate confirmed events and bookings efficiently.
• Monitor and report on key sales metrics including enquiries, follow-ups, conversion rates, sales volumes, and revenue outcomes.
• Build and nurture customer relationships to foster repeat business and customer loyalty.

Candidate Profile and Requirements

• Possess between one and four years of experience in telesales, inside sales, hospitality sales, reactive sales, or business development roles.
• Demonstrate proven success in converting leads through effective follow-up strategies.
• Exhibit excellent customer-handling skills with a persuasive communication style.
• Fluency in English and Hindi is required for effective communication.
• Be goal-oriented and comfortable working under sales target-driven environments.
• Have a good command of upselling and cross-selling techniques.
• Basic proficiency with Customer Relationship Management (CRM) tools and maintaining customer data is necessary.
• Adaptability to working in rotational shifts between 11 AM–8 PM or 12 PM–9 PM, six days a week, with one weekly off.

Preferred Backgrounds

• Experience in hospitality sectors such as hotels, restaurants, food and beverage services, guest relations, entertainment, corporate reservations, and event sales is valued.
• Previous involvement in telesales, inside sales, or business development within these domains is preferred.

Compensation and Work Schedule

• Monthly salary range from INR 15,000 to INR 33,000, with additional incentives contingent upon experience and interview outcomes.
• Work schedule includes rotational shifts as described, with 6 working days per week and one rotating weekly day off.

Additional Information

• Immediate or short notice joining is preferred (within 15 days).
• Candidates are encouraged to apply by forwarding an updated CV explicitly mentioning "Reactive Sales – Gurugram."