Inside Sales Manager

Job Overview

This role involves managing both inbound and outbound communications including sales calls, emails, and enquiries to generate and qualify sales prospects. The Inside Sales Manager will assess customer needs and suggest appropriate products or solutions, prepare detailed quotations and pricing information, and provide updates about product availability.

Key Responsibilities

• Handle inbound and outbound sales communications effectively.
• Identify and qualify potential customers by generating sales leads.
• Understand clients' requirements to propose suitable products or services.
• Prepare quotations including pricing and product details and share with prospects.
• Maintain consistent follow-ups with potentials and existing customers to convert enquiries into confirmed sales orders.
• Update and manage the sales pipeline, CRM software, customer databases, and sales reports (MIS).
• Meet and exceed daily, weekly, and monthly sales targets.
• Foster repeat business through ongoing engagement and upselling or cross-selling initiatives.
• Collaborate with field sales, technical, accounts, logistics, and operations teams to ensure seamless order processing.
• Monitor orders from initial quotation to delivery, tracking each stage thoroughly.
• Chase overdue payments and monitor outstanding receivables when necessary.
• Build and sustain robust relationships with dealers, resellers, internet service providers, system integrators, and enterprise clients.
• Keep abreast of competitor pricing strategies, market trends, and customer demands.
• Document all communications, enquiries, quotations, follow-ups, and finalized deals accurately.
• Take full responsibility for timely communication and complete ownership until a deal is closed.