Inside Sales Executive

Position Overview

Vyaparaap is seeking an Inside Sales Executive to join our Surat office. This role involves managing customer interactions primarily via calls, emails, and chat to provide effective support and solutions.

Key Responsibilities

• Manage and respond to customer inquiries using multiple communication channels.
• Diagnose and resolve customer issues with accurate solutions.
• Support customers in product-related concerns and questions.
• Collaborate with internal teams to efficiently resolve customer problems.
• Document customer information and interactions in CRM software.
• Collect feedback from customers to ensure their satisfaction levels are maintained.

Required Qualifications and Skills

• Excellent communication abilities coupled with strong interpersonal skills.
• A friendly, patient, and customer-oriented approach.
• Capability to solve problems effectively and professionally.
• Enthusiasm to learn continuously and cooperate within a team environment.
• Professional handling of customer interactions is essential.
• Knowledge of Tally software is advantageous.

Additional Details

• Location: Surat, Gujarat, India (Work from Office)
• Experience level: Freshers and candidates with up to 3 years of work experience.
• Salary range: 15,000 to 25,000 INR per month.