Information Technology Business Analyst - IT/OT

Role Overview

The IT Business Analyst - IT/OT functions as a critical link between plant operations personnel and the IT systems they rely on. This role involves gathering and documenting business requirements, enhancing plant IT applications, and ensuring such systems are reliable and effectively serve user demands. The position covers applications from Honeywell and Baker Hughes and blends business analysis, application support, and .NET software development responsibilities.

Key Responsibilities

• Engage with end-users to identify and analyze business needs and issues, documenting them thoroughly, and propose automation or enhancements to existing processes and systems.
• Translate requirements and project details into logical flowcharts, clarifying expected procedures and outcomes for end-users.
• Provide support and maintenance for Honeywell plant applications such as PIMS, PHD, UPS, PCT, AFM, AMS, and related tools; also support Baker Hughes systems used in plant operations.
• Ensure continuous availability and minimal downtime of Honeywell and Baker Hughes systems.
• Create required reports and highlight areas for improvement and potential risks.
• Coordinate software modifications in collaboration with vendors and business units.
• Work together with Honeywell, Baker Hughes, QAFCO IT, Plant Productivity, Automation, and other teams to maintain system functionality.
• Lead IT maintenance improvement initiatives including patch management for business solution systems.
• Manage plant IT-related issues, acting on behalf of QAFCO IT, Operations Division, and vendor relationships.
• Design and develop web and Windows applications to support system interfaces, using HTML, JavaScript, and .NET technologies.
• Perform or delegate programming tasks adhering to application-specific coding standards.
• Update existing software to boost efficiency or satisfy new business requirements.
• Conduct unit and regression testing to identify defects and verify fulfillment of business requirements.
• Coordinate acceptance testing sign-off with users.
• Address system malfunctions reported by users, investigate root causes, and develop solutions to prevent recurrence.
• Analyze IT plant system problems and coordinate related change decisions.
• Prepare and revise detailed documentation including installation instructions, testing protocols, and user manuals for ease of system use.
• Adhere to QAFCO's IT policies, processes, and methodologies alongside Integrated Management Systems covering quality, environment, occupational health & safety, and product stewardship.
• Stay informed on IT industry developments through relevant reading and continuously improve professional skills.
• Perform other assigned duties to support team objectives.

Qualifications & Experience

• Bachelor's degree in Computer Science or Engineering (12+4 years) from an accredited institution; technical discipline mandatory.
• Professional certification is required.
• Over 5 years of hands-on, relevant experience with IT systems in plant operations.
• A minimum of 3 to 5 years of direct experience programming in .NET.
• Expertise working with Baker Hughes systems utilized in plant environments.

Technical Skills

• Proficiency in Honeywell plant applications: PIMS, PHD, UPS, PCT, AFM, AMS.
• Experience with Baker Hughes plant operational systems.
• Strong knowledge of HTML, JavaScript, and .NET development techniques.
• Capability in unit and regression testing methodologies.
• Competence in process mapping and flowchart creation.
• Technical documentation writing skills.
• Patch management expertise for IT business solutions.

Behavioral Competencies

• Excellent verbal and written communication skills in English.
• Highly self-motivated, attentive to detail, with strong analytical faculties.
• Flexible work hours and readiness to respond to on-call system maintenance needs.
• Collaborative team player focused on customer service.
• Driven to innovate and enhance operational processes.
• Committed to customer satisfaction, punctual delivery, and meeting deadlines.