Independent Freight Broker

About Shine Logistics

Shine Logistics, headquartered in California, is a third-party logistics provider specializing in dependable freight brokerage services across North America. The company combines extensive supply chain knowledge with a dedicated team of brokers, compliance experts, dispatchers, and IT staff to offer comprehensive logistics solutions tailored for businesses of various sizes. Utilizing a model that leverages North America-based sales personnel alongside offshore backend teams, Shine Logistics delivers high-quality services at competitive prices while upholding efficiency standards. Their commitment to shipping simplification is realized through advanced transportation management platforms and superior customer service, fostering growth both personally and professionally. Additionally, the company supports social causes by directing a portion of its profits to organizations that positively impact communities.

Position Overview

The role of Independent Freight Broker, based in Chandigarh, India, involves identifying and managing freight opportunities, nurturing relationships with shippers and carriers, and negotiating favorable rates and terms to secure profitable and efficient shipments. Responsibilities include dispatch coordination, shipment tracking, addressing service challenges, and maintaining accurate records within transportation management systems. Providing timely and professional customer service, managing multiple accounts, and collaborating with operations and compliance teams to comply with service standards and regulations are key aspects of the role.

Qualifications and Skills

• Proven expertise in freight brokerage functions such as carrier sourcing, load procurement, and rate negotiation.
• Strong customer service aptitude with the capability to promptly handle queries and resolve issues for clients and carriers.
• Experience in dispatch operations including organizing pickups, deliveries, and monitoring shipment progress.
• Capability in account management to sustain enduring client relationships and oversee multiple accounts.
• Good knowledge of North American transportation and logistics operations is highly advantageous.
• Excellent verbal and written communication skills in English; additional languages are beneficial.
• Familiarity with transportation management software and standard office tools like spreadsheets, email platforms, and CRM systems.
• Highly organized with keen attention to detail and the ability to work independently in a dynamic environment.
• Previous involvement in logistics or freight brokerage sectors is preferred but not mandatory.