Inbound Account Manager

About the Role

Westcoast Limited is a leading distributor of prominent global IT brands to resellers, retailers, and organizations across the UK and internationally. We value innovation, inclusivity, teamwork, and the unique skills of our employees. We are seeking an Inbound Account Manager to join our team and develop a fulfilling career in a dynamic environment.

Key Responsibilities

• Handle all inbound inquiries from the designated account portfolio, promptly responding to quote requests while focusing on increasing revenue and expanding product lines in each quote.
• Develop a comprehensive understanding of assigned accounts to drive growth in both revenue and profitability, identify key opportunities, and relay these insights to relevant specialist teams.
• Recognize inefficiencies within customer processes and collaborate with Sales Operations to enhance workflows for improved ease of business.
• Maintain strategic professional relationships through email and telephone communication with assigned accounts.
• Manage customer expectations regarding pricing, stock availability, and delivery timelines.
• Oversee the implementation of bill and hold agreements within the account base.
• Work collaboratively with Outbound Sales Account Managers and other business specialists to maximize identified opportunities.
• Partner with Sales Support, Finance, and Customer Services teams to resolve issues and optimize operations.
• Provide cover for Internal Sales Account Managers during absences or holidays.
• Stay informed about new products, services, and sales tools to better serve customers.

Required Skills and Experience

• Prior experience in sales or high-volume administrative/customer service roles.
• Interest or knowledge in IT or technology is advantageous.
• Proactive approach to account management and business growth.
• Strong organizational abilities and meticulous attention to detail.
• Excellent communication skills and talent for relationship building.
• Adaptability to changing situations with professionalism and confidence.
• Ambitious and entrepreneurial mindset with a focus on exceeding targets.
• Collaborative team player who celebrates shared successes.
• Eagerness to learn continuously and enhance industry-related knowledge.

Benefits and Opportunities

• Training and development programs such as funded apprenticeships, work-based studies, and professional qualifications to support career growth.
• Attractive benefits package including 25 days annual leave, employee referral bonuses, various perks, and discounts.
• Comprehensive wellbeing support services covering mental health counselling, virtual GP access, physiotherapy, life insurance, and eye care schemes.
• Engagement in social and charitable events fostering community spirit and team connection.

Additional Information

Westcoast is proud to be recognized in the Sunday Times Top Track 100 companies. Due to the anticipated high number of applications, individual feedback might not be provided for every candidate. Applicants who do not hear back within 14 working days are encouraged to consider applying for future job openings.