Housing Officer

About the Role

Join a values-driven team committed to eliminating housing insecurity as a Housing Officer at Community Housing Ltd (CHL), a national not-for-profit organisation focused on providing sustainable housing solutions. This dynamic role offers opportunities for professional development and meaningful impact in the community.

Key Responsibilities

• Handle a wide range of tenancy and property management duties including rent collection, arrears recovery, tenancy sign ups, lease and rent reviews, condition reports, exits, and maintenance coordination.
• Ensure timely and accurate rental collection and arrears recovery processes.
• Carry out condition inspections, manage tenancy sign-ups, oversee entry and exit procedures, and facilitate lease and rent reviews.
• Collaborate closely with asset teams regarding maintenance of both occupied and vacated properties.
• Prepare reports and manage complaints, compliance, quality, and accountability in line with CHL standards.
• Maintain precise property and tenancy records using designated systems.
• Represent CHL at Tribunal or Court proceedings as necessary.
• Provide tenants with guidance and support to maintain sustainable tenancies.

Candidate Profile

• Minimum two years of experience in housing, tenancy, or property management roles.
• Strong understanding of the Residential Tenancies Act.
• Proven skills in tenancy management, rent and arrears handling, compliance, and delivering excellent customer service.
• Awareness and sensitivity to the challenges faced by individuals experiencing housing crises or complex support needs.
• Excellent communication and stakeholder engagement abilities, including effective collaboration with support agencies and government bodies.
• Passionate commitment to ensuring every person’s right to quality housing.
• Valid Driver’s Licence is mandatory.
• Embodiment of CHL’s core values: teamwork, integrity, service excellence, and inclusive respect for all.

Organisational Values

• Teamwork: Collaborative spirit to support and achieve shared goals.
• Integrity: Transparency, honesty, and accountability in all actions.
• Service Excellence: Putting people first and striving to make a positive impact.
• Everyone Matters: Leading with empathy, respect, and inclusion.

Employee Benefits

• Engaging role contributing to a national mission with tangible community impact.
• Supportive, inclusive workplace culture fostering collaboration.
• Flexible working arrangements and avenues for professional growth.
• Annual ‘You Day’ off to celebrate personal well-being.
• Competitive salary with superannuation and salary packaging to maximize take-home pay.

About Community Housing Ltd (CHL)

With over 30 years of experience, CHL is Australia’s leading regulated community housing provider focused on creating affordable, secure homes for those in need. Guided by strong values, CHL aims to end housing poverty and help people thrive within their communities.

Recruitment Process and Additional Information

Application deadlines are indicative, and CHL reserves the right to close recruitment early. The hiring process includes thorough pre-employment screening such as Police Checks. Recruitment is managed internally, and agencies are requested not to contact CHL regarding this vacancy. For further inquiries, applicants may contact the Talent Partner directly.