Housing Officer

About the Company

SLS Dubai Hotel & Residences is a luxurious five-star lifestyle hotel located in Business Bay, Dubai. It operates under Ennismore within the Accor group. The property features 946 units across 75 floors, including 254 distinctive hotel rooms, 321 apartments, and 371 branded residences. Designed by award-winning architect Paul Bishop, this landmark hotel combines architectural splendor with exceptional lifestyle services.

Job Responsibilities

• Allocate suitable housing accommodations to employees considering their needs, preferences, and availability.
• Ensure the property is maintained to high standards of safety and cleanliness, complying with all relevant local regulations through regular inspections and coordination of repairs.
• Support staff by addressing any housing-related issues or complaints promptly.
• Act as the main point of contact for employees concerning accommodation inquiries and provide information about available resources.
• Manage utility bills and expenses related to employee accommodations effectively.
• Enforce the Housing Rules & Regulations, Overnight Stay Policy, Pets Policy, and ensure all actions adhere to applicable laws.
• Foster positive relationships with employees and local communities by organizing social engagement activities.
• Maintain accurate records and databases for housing assignments, tenant details, and maintenance schedules.
• Collaborate with the Housekeeping Attendant to deliver welcoming arrival and departure experiences consistent with SLS standards.
• Coordinate with departments including Housekeeping, Engineering, Security, and Building Management for smooth operations.
• Oversee colleague transportation services between accommodations and hotel premises.
• Assist employees during medical emergencies by guiding them to nearby clinics.
• Monitor fire safety measures by ensuring clear fire exits, maintaining and testing alarm systems, conducting safety training and drills, and guaranteeing accessibility to fire equipment and signage.
• Prevent storage in unauthorized areas such as parking spaces.

Required Qualifications and Skills

• Thorough understanding of local housing laws and compliance requirements.
• Proficient in managing accommodation facilities, including upkeep, repairs, and hygiene standards.
• Skilled in allocating living spaces and managing accommodation inventories and occupancy.
• Excellent communication skills for interactions with management, employees, and external parties.
• Conflict resolution abilities concerning housing disputes or living condition concerns.
• Experience with budgeting related to housing expenses and efficient cost management.
• Strong organizational capabilities to manage multiple tasks, prioritize workloads, and maintain accurate housing records.
• Awareness of cultural diversity and sensitivity to varied accommodation preferences.
• Collaborative spirit working effectively with departments like facilities management and finance.
• Commitment to confidentiality regarding employee personal and housing information.
• Familiarity with software tools for accommodation bookings, maintenance tracking, and reporting.
• Ability to work independently while fostering teamwork and productive relationships with colleagues.