Houseperson - Full Time

Role Overview

This full-time houseperson role at Peregrine Hospitality in Pooler, GA involves maintaining cleanliness and organization across guest room floors, hallways, and public areas, ensuring supplies are stocked, and assisting room attendants efficiently while following safety and service standards.

Key Responsibilities

• Replenish linen closets with amenities and supplies needed by room attendants and deliver these promptly to them.
• Clear room attendant carts by removing soiled linen and trash.
• Respond swiftly and courteously to guest requests, anticipating their needs effectively.
• Ensure assigned work areas including guestrooms, hallways, stairwells, vending spaces, and foyers are clean, sanitary, and well-organized.
• Apply proper cleaning chemicals based on OSHA regulations and hotel standards for designated surfaces.
• Service assigned guest rooms and floors according to priorities and categories, including stripping and refurnishing rooms.
• Replace all soiled linen and towels with clean ones, following designated layouts.
• Maintain cleanliness and appearance of ice machines and their surroundings.
• Transport cleaning supplies, linens, and amenities securely and promptly to rooms and room attendants.
• Restock all guestroom items as dictated by standard operating procedures.
• Remove trash, dust, debris, and foreign particles from furniture and fixtures throughout guest and public areas.
• Clean windows in guest rooms and designated hotel areas.
• Move and arrange furniture and mattresses as requested for maintenance and deep cleaning.
• Complete periodic deep cleaning tasks such as floor waxing and polishing.
• Restock carts and return them to designated locations at shift end.
• Turn over discovered lost and found items to the Supervisor.
• Adhere strictly to 4 Keys service standards, safety protocols, and standard operating procedures.
• Work collaboratively with team members and other departments to maintain high service standards.
• Maintain punctuality, attendance, and reliability according to company policies.
• Complete any additional duties assigned by management.

Required Skills and Abilities

• Understanding of the hotel's mission, vision, and goals to align work with organizational expectations.
• Ability to prioritize tasks effectively and work with minimal supervision.
• Strong attention to detail and capability to multitask efficiently.
• Proficiency in the primary workplace language for clear communication.
• Excellent communication, organizational skills, and ability to follow up consistently.
• Physical capability to perform tasks requiring pushing, pulling, bending, squatting, and lifting up to 50 pounds regularly.
• Compliance with necessary personal protective equipment (PPE) and proper use of cleaning tools and equipment.
• Focus on performing duties with accuracy and speed while maintaining quality standards.
• Good judgment to stay calm and solve problems proactively during tasks.
• Ability to collaborate effectively within a team environment.
• Endurance for various physical activities sustained over working hours.
• Effective communication with guests, management, and coworkers to ensure mutual understanding.

Qualifications and Work Conditions

• Minimum of 3 months’ experience in housekeeping or related field.
• Willingness to work flexible shifts as business demands.
• Physical capacity to stand and walk for extended periods, as well as to bend, twist, push, pull, stoop, and kneel during duties.
• Ability to lift and carry weights up to 50 pounds.
• Ability to listen, comprehend, and communicate adequately in person and over the phone.
• Potential requirement for long or flexible working hours.

Additional Information

This job description is a summary of essential functions and is not an exhaustive list of responsibilities. Employment is "at will" and may be modified by management to meet business needs. Reasonable accommodations are available for qualified individuals with disabilities. Peregrine Hospitality is an Equal Opportunity Employer committed to compliance with applicable nondiscrimination laws and participates in E-Verify to verify employee eligibility to work in the United States.