Housekeeping Runner

About the Role and Workplace

Situated along the pristine south-eastern coast of Mauritius, Constance Le Chaland provides a tranquil and inspiring setting marked by modern architectural design, abundant natural light, and stunning ocean vistas. The hotel offers a serene beachside environment where teamwork, learning, and a pride in delivering refined hospitality flourish.

Job Responsibilities

• Ensure timely delivery of clean linen, towels, robes, and amenities to guest floors.
• Maintain housekeeping pantry stock according to predetermined par levels.
• Keep housekeeping carts stocked and prepared with necessary supplies and amenities.
• Remove used linen, trash, and recycling materials from service areas and guest floors.
• Collaborate with Laundry to maintain continuous availability of linen.
• Support Room Attendants during periods of high occupancy or peak workload.
• Respond quickly and courteously to guest requests for additional items such as towels, pillows, toiletries, or baby cots.
• Adhere to established service time targets for deliveries, generally within 10–15 minutes.
• Greet guests courteously and present a neat and professional appearance.
• Respect guest privacy by complying with Do Not Disturb policies.
• Maintain organization and cleanliness in back-of-house corridors and storage spaces.
• Immediately report any maintenance issues, damaged equipment, or safety hazards.
• Follow all chemical handling procedures and Safety Data Sheet guidelines.
• Conform to fire, life safety, and general safety regulations.
• Attend regular training sessions focused on safety best practices.
• Consistently uphold the hotel’s grooming, hygiene, and uniform standards.

Qualifications and Experience

• Completed Middle or Secondary level education; additional relevant training or certifications are advantageous.
• At least one year of experience in the hotel industry.
• Experience working in luxury resort settings is a positive.
• Background working in remote island environments is beneficial.
• Experience with industrial cleaning equipment and chemicals is a plus.

Technical and Language Skills

• Strong organizational capabilities.
• Excellent customer service skills geared towards guest satisfaction.
• Ability to promptly and politely resolve guest inquiries and complaints.
• Comprehensive understanding of housekeeping policies, procedures, and standards.
• Fluency in English or another language, with strong verbal and written communication.
• Additional language proficiency is an asset.
• Effective time management skills.

Additional Information

Working at Constance

• We prioritize well-being, career growth, and teamwork in our work culture.
• Continuous learning opportunities support employees to realize their full potential.
• A family-like spirit provides mutual support and care among team members.
• International career advancement opportunities are available within a prestigious luxury hospitality group.
• Our commitment to sustainability informs our environment and social practices.
• The company fosters a supportive and inclusive atmosphere to enhance employee satisfaction and translate into outstanding guest experiences.
• We are dedicated to valuing people, innovation, and operational excellence.