Housekeeping Order Taker

Role Overview

The Housekeeping Order Taker is responsible for managing room status reports, assigning and prioritizing room cleaning, and coordinating closely with multiple departments including Housekeeping, Engineering, Front Office, and Laundry to ensure smooth daily operations. This role supports the Housekeeping management team by overseeing the timely cleaning and preparation of rooms, handling discrepancies with the Front Desk, and ensuring all housekeeping documentation is completed accurately.

Key Responsibilities

• Run and review sold room reports and verify room statuses.
• Identify and resolve issues related to discrepant rooms in coordination with the Front Desk.
• Prioritize cleaning schedules and assign room cleaning tasks to housekeeping staff.
• Monitor and manage the list of ‘Do Not Disturb' rooms.
• Ensure vacant and dirty rooms are cleaned within required timeframes.
• Assist in preparation and distribution of room assignments daily.
• Maintain required housekeeping paperwork and documentation.
• Follow all company safety and security protocols, reporting hazards or incidents promptly.
• Maintain a professional appearance and confidentiality regarding company information.
• Welcome guests warmly and assist with their service needs according to company standards.
• Support team collaboration and communicate clearly and professionally both verbally and in writing.
• Utilize computer systems to manage work-related information effectively.
• Perform physical tasks such as standing, walking for extended periods, and moving objects up to 10 pounds as required.
• Execute additional reasonable duties as assigned by supervisors.

Qualifications

• Minimum education requirement: High school diploma or GED equivalent.
• At least one year of relevant work experience in a related housekeeping or hospitality role.
• No supervisory experience is required.
• No specific licenses or certifications are needed.

Additional Information

Salary offered is £65,000 per annum.

Position is full-time and non-management level, based at King Abdulaziz Road, Ajyad Area, Makkah, Saudi Arabia.

The company is committed to equal employment opportunity and values diverse backgrounds and inclusive environments, promoting non-discrimination on all protected grounds.

Le Méridien Hotels & Resorts celebrates cultural richness and offers an environment inspired by European sophistication, aiming to create memorable guest experiences and encourage team members to grow personally and professionally.