Housekeeping Manager

About the Company

Raffles Hotels & Resorts, established in 1887, is a renowned luxury brand celebrated for its rich heritage and memorable guest experiences. Located within landmark sites across the globe, Raffles prides itself on culturally immersive and environmentally conscious hospitality. Fairmont Hotels & Resorts, part of the same group, operates over 90 properties worldwide, known for blending contemporary style with warm service.

At the iconic Katara Towers in Doha, Qatar, Raffles Doha and Fairmont Doha offer distinct yet complementary luxury experiences that embody elegance, bespoke service, and vibrant hospitality for discerning travelers.

Role Overview

We are seeking a dedicated Housekeeping Manager to oversee and lead the housekeeping functions across Raffles and Fairmont Doha properties. This leadership role involves maintaining impeccable cleanliness, presentation, and comfort for guests, while ensuring efficient departmental operations and collaboration with other hotel teams.

Key Responsibilities

• Direct daily housekeeping activities including guest rooms, suites, public, and back-of-house areas.
• Maintain consistent adherence to luxury standards of cleanliness and guest service.
• Supervise and mentor housekeeping supervisors, room attendants, housepersons, and staff.
• Manage staffing plans, scheduling, room allocations, and workload priorities.
• Conduct routine inspections of guest accommodations and public spaces, including VIP and turndown services.
• Coordinate closely with Front Office regarding room statuses and readiness.
• Oversee inventory management encompassing linens, amenities, cleaning supplies, chemicals, and equipment.
• Liaise with Engineering Department for maintenance concerns and room defects follow-up.
• Respond professionally to guest requests, complaints, preferences, and execute service recovery actions.
• Ensure departmental compliance with health, safety, hygiene, sanitation, and fire safety regulations.
• Support recruitment processes, onboarding, training, and performance evaluations within housekeeping.
• Monitor productivity, quality standards, key performance indicators, and departmental budget control.
• Implement thorough cleaning plans, preventive maintenance, and continuous improvement initiatives.
• Maintain effective communication and collaboration with Front Office, Engineering, Laundry, and other departments.
• Manage lost and found items with proper control and process adherence.
• Encourage teamwork, positive employee engagement, and cultivate a service-oriented culture.
• Support sustainability and environmental efficiency efforts to reduce waste of water, energy, chemicals, and materials.
• Consistently deliver memorable guest experiences aligned with Raffles and Fairmont brand excellence.

Qualifications and Experience

• Bachelor's degree or diploma in Hotel Management, Hospitality Management, or related discipline.
• At least 3 to 5 years of housekeeping experience within a luxury hotel context, inclusive of supervisory or management responsibility.
• Experience in a five-star or luxury hospitality establishment is strongly preferred.
• In-depth understanding of housekeeping operations, room inspections, cleaning standards, and luxury guest services.
• Demonstrated leadership capabilities with skills in coaching, team management, and staff development.
• Effective communication and interpersonal competencies.
• Strong organizational aptitude, planning skills, and problem-solving capacity.
• Knowledge of health, safety, hygiene, and sanitation protocols.
• Familiarity with housekeeping software systems and hotel property management platforms.
• Expertise in inventory control, cost management, and department budgeting.
• Capability to perform well under pressure in a dynamic luxury hotel environment.
• Excellent attention to detail with a strong commitment to quality standards.
• Proficiency in the English language; additional languages regarded favorably.
• Prior work experience in Qatar or the Middle East region is advantageous.
• Alignment with Raffles & Fairmont luxury brand values and customer service promises.
• Commitment to fostering an inclusive workplace where all individuals feel respected and supported.

Additional Information

Employee Benefits: Team members enjoy exclusive perks such as complimentary upgrades, extended and discounted stays across Fairmont and Raffles properties, special offers on dining and wellness services, and other luxury enhancements — reflecting our dedication to employee satisfaction.

Company Values: Our culture is grounded in respect, excellence, belonging, empowerment, and integrity, ensuring a workplace where individuality is valued and everyone is encouraged to deliver exceptional experiences.

Diversity & Inclusion: We embrace a diverse workforce and strive to provide an inclusive environment where all talents can thrive, welcoming applicants from all backgrounds.

Application Process: Candidates will be invited to complete a profile and assessment questionnaire post-application to evaluate fit with the role and organizational culture.