Housekeeping Lead

About the Role

A respected hospitality establishment in Dar es Salaam is looking to hire a proactive and experienced Housekeeping Lead. This position involves managing day-to-day housekeeping functions to uphold superior cleanliness, impeccable room presentation, hygiene standards, and excellent guest satisfaction levels. The selected candidate will oversee housekeeping staff, ensure rooms are guest-ready in coordination with the Front Office, monitor inventory stock, manage maintenance follow-ups, and assist in Planned Preventive Maintenance (PPM) operations. This role is ideal for a highly organized, meticulous hospitality professional who leads by example and thrives on hands-on involvement.

Primary Duties

• Oversee and organize daily assignments for room attendants and housekeeping personnel based on guest arrivals, departures, occupancy, and operational priorities.
• Conduct thorough inspections of guest rooms, hallways, public and back-of-house areas to confirm cleanliness and service standards.
• Ensure rooms are cleaned and approved for occupancy within designated timeframes, managing turnaround times efficiently.
• Maintain strong coordination with Front Office using OPERA PMS to update room status, manage special room requests including VIP preparations, and resolve discrepancies promptly.
• Identify maintenance needs in guest and operational areas, liaise with maintenance staff and contractors, verify repair work quality, and maintain detailed maintenance records.
• Participate in planning and tracking of PPM activities, spotting recurring issues and escalating as necessary.
• Enforce high housekeeping standards through routine quality checks and swift corrective actions for any deficiencies.
• Respond promptly and professionally to guest requests and any housekeeping-related concerns to ensure their satisfaction.
• Provide leadership, training, and supervision of housekeeping staff, focusing on cleaning procedures, hygiene, guest service, and equipment safety.
• Monitor staff performance, attendance, discipline, and grooming while fostering teamwork, accountability, and high productivity.
• Manage inventory control by conducting regular stock counts of linen, cleaning supplies, amenities, and equipment; report shortages or wastage; and coordinate timely purchasing requisitions.
• Ensure compliance with hygiene, health, and safety protocols, including proper handling and storage of cleaning chemicals, safety reporting, and Lost & Found procedures.
• Demonstrate flexibility to work varied shifts as required, supporting hotel operations during peak occupancy, events, or staffing shortages.

Qualifications & Experience

• At least 4 years in housekeeping roles within 4–5 star hotels or comparable high-standard hospitality environments.
• Previous leadership experience such as Housekeeping Supervisor or Senior Housekeeper.
• Competence with OPERA PMS software for room and operational management.
• Proven skills in team supervision, training, inventory control, maintenance coordination, and preventive maintenance.
• Strong understanding of hotel cleanliness, hygiene protocols, and room presentation standards.
• Proficient English communication abilities.
• Excellent leadership, interpersonal, organizational, and problem-solving skills, with a keen eye for detail.
• Ability to work independently and maintain efficiency in high-pressure, fast-paced environments.
• Professional and disciplined attitude, with a committed hands-on approach.

Compensation and Location

Salary range is 500000 to 850000 Tanzanian Shillings gross per month. The role is based in Dar es Salaam, Tanzania.