Housekeeping Executive

About Accor

Accor is a global hospitality leader committed to welcoming individuals as they are, matching jobs and brands to personality. The company supports personal growth and learning daily, ensuring work has meaningful purpose. Employees are encouraged to explore limitless possibilities and contribute to shaping the future of hospitality.

Role Overview and Key Responsibilities

• Conduct daily briefings with housekeeping teams to set priorities, clarify expectations, and communicate performance goals while offering guidance and constructive feedback.
• Ensure guest rooms, balconies, corridors, linen storage, and public areas are consistently maintained per established standards and procedures.
• Monitor cleanliness and upkeep of lobbies, hallways, and common spaces, swiftly addressing guest requests and any damage reports.
• Perform regular room inspections and use quality control checklists to confirm adherence to housekeeping standards.
• Maintain precise records such as floor section reports, room status updates, and occupancy information using designated systems.
• Oversee maintenance scheduling for housekeeping equipment and manage inventory levels plus supply orders to optimize resource use.
• Implement and monitor compliance with health, safety, and hygiene protocols across all housekeeping functions.
• Provide training and development opportunities for team members to enhance skills and career advancement; regularly evaluate attendance, punctuality, and overall performance.
• Report unusual activities or behaviors observed on floors to the Executive Housekeeper or management.
• Promote a cooperative and inclusive team environment encouraging open communication and mutual support.

Candidate Qualifications and Skills

• Prior experience managing or supervising housekeeping operations within the hospitality sector.
• Comprehensive knowledge of housekeeping standards, operational procedures, and health and sanitation regulations.
• Proven leadership skills with the ability to motivate and manage a varied team effectively.
• Strong organizational and time management abilities, capable of prioritizing multiple concurrent tasks.
• Meticulous attention to detail coupled with a dedication to maintaining high-quality standards.
• Excellent communication and interpersonal skills enabling professional interaction with guests and staff.
• Effective problem-solving capabilities and sound decision-making acumen.
• Competence in maintaining accurate documentation and record-keeping processes.
• Experience with inventory management and awareness of cost control measures.
• Physical endurance necessary to conduct regular onsite floor inspections.
• Customer-focused mindset emphasizing guest satisfaction.
• Ability to adapt and remain resilient in a dynamic, fast-paced work setting with flexible scheduling requirements.