Housekeeping Attendant

About Raffles Hotels & Resorts and Raffles Dubai

Established in 1887, Raffles Hotels & Resorts is an iconic brand with a rich heritage cherished by generations. Each location is a cultural hub, delivering experiences that honor local traditions, communities, and environments. Raffles Dubai is a 5-star hotel, architecturally inspired by Egyptian design, offering spacious luxury in the city center with sophisticated Asian influences. It is well-positioned near Dubai International Airport, the business district, and key cultural shopping sites.

Role Overview

We are inviting applications for the Housekeeping Attendant position to uphold impeccable standards of cleanliness and presentation across guest rooms, balconies, bathrooms, restaurants, and public zones at Raffles Dubai. This role reports directly to the Housekeeping Supervisor.

Primary Responsibilities

• Maintain all assigned locations to the high cleanliness and appearance standards set by the hotel.
• Adhere strictly to LQA standards and service protocols to ensure exceptional guest satisfaction and positive feedback.
• Follow all Housekeeping Standard Operating Procedures (SOPs) meticulously.
• Regularly restock guest amenities and room supplies to guarantee fully equipped accommodations.
• Address guest requests promptly and courteously with professionalism.
• Report any damages, defects, or equipment malfunctions in guest or public areas immediately to supervision.
• Keep housekeeping tools clean, maintained, and operational at all times.
• Complete all duties including assigned section room reports and daily productivity records accurately.
• Participate in daily meetings with supervisors and fulfill tasks efficiently.
• Manage lost and found items according to hotel policy with prompt reporting.
• Handle guest complaints professionally and escalate to supervisors for resolution.
• Monitor and report suspicious activities or unusual behavior within the property immediately.
• Take swift actions to address guest concerns and recover their experience when needed.
• Maintain accurate status updates of rooms in assigned sections.
• Comply with health, safety, hygiene, and sanitation standards required by the hotel.
• Uphold Raffles’ grooming and appearance standards consistent with hotel guidelines.
• Engage actively in training, including LQA programs and safety drills.
• Perform additional support tasks such as valet duties, linen deliveries, and laundry order processing when required.
• Have comprehensive awareness of various guest types and VIP classifications, along with room category requirements.
• Participate in fire evacuation protocols and safety trainings including first aid.

Candidate Profile and Qualifications

• Secondary education completed.
• Minimum two years of experience as a Housekeeping Attendant within luxury hotel environments.
• Thorough understanding of housekeeping operation standards.
• Excellent organizational skills and ability to engage warmly with guests.
• Commitment to living the Raffles brand promise and delivering luxury service in every interaction.
• Fosters a respectful and inclusive atmosphere valuing individual contributions.

Employee Benefits and Corporate Values

Team members benefit from exclusive perks including complimentary room upgrades, extended and discounted stays at Fairmont and Raffles properties, as well as special dining and wellness offers. Raffles emphasizes a supportive environment recognizing your dedication through meaningful benefits.

Our organizational values include Respect, Excellence, Belonging, Empowerment, Integrity, and Diversity & Inclusion. The company is dedicated to nurturing an inclusive workplace where diversity thrives, welcoming applicants from varied backgrounds.

Application Process

Following your application, you will be invited via email to complete a profile and questionnaire through our partner platform. This mandatory step evaluates suitability for the role and alignment with our culture of luxury service.