Housekeeping Assistant Manager

About the Role

The Housekeeping Assistant Manager at Souq Waqif Boutique Hotel by Tivoli in Doha, Qatar, supports the Housekeeping Manager in managing the department's daily activities. This entails ensuring the meticulous upkeep and presentation of guest rooms, public sections, and back-of-house facilities. The role involves overseeing staff performance, managing supply inventories, maintaining high standards of service, and fostering a safe and efficient workplace.

Key Responsibilities

• Assist with organizing and executing the daily housekeeping operations to maintain a well-functioning department.
• Supervise, encourage, and guide housekeeping team members including room attendants, public area attendants, and linen room staff.
• Perform regular inspections of guest rooms, common spaces, and employee areas to ensure cleanliness and proper maintenance.
• Enforce adherence to housekeeping protocols and standards to uphold service quality.
• Manage inventory control and procurement of cleaning products, linens, and guest amenities.
• Contribute to staff scheduling, attendance management, and participate in performance evaluations.
• Facilitate training sessions for new hires as well as ongoing refresher courses for existing employees.
• Respond promptly and courteously to guest complaints and special requests.
• Assist in ensuring compliance with health, safety, and sanitation regulations.
• Work collaboratively with other hotel departments, such as Front Office and Maintenance, to deliver excellent guest experience.

Required Qualifications and Skills

• Completion of high school education or its equivalent.
• A minimum of two years' experience in housekeeping functions, including at least one year in a supervisory or assistant management role.
• Demonstrated leadership capabilities and strong interpersonal communication skills.
• Effective organizational skills and the ability to manage time efficiently.
• Familiarity with housekeeping and hotel property management software (examples: Opera, HotSOS) is advantageous.
• Capability to prioritize multiple tasks and remain effective under pressure.