Housekeeper Supervisor

About Scape

Scape is a premium accommodation provider operating in London, Surrey, Leeds, Australia, and the US. We pride ourselves on delivering an exceptional living experience with opportunities for career growth and a comprehensive benefits package including onsite gym access, free fresh fruit, and a generous holiday allowance.

Role Overview

We are seeking a Housekeeper Supervisor to join our Wembley team. This part-time position involves supervising housekeeping operations to maintain the highest standards, addressing service complaints, and ensuring smooth daily functioning of the housekeeping department.

Key Responsibilities

• Delegate housekeeping tasks to team members and ensure work meets cleanliness standards
• Address and resolve complaints related to housekeeping services and equipment promptly
• Prepare daily work assignments based on room and area cleaning schedules and expected check-outs
• Maintain inventory of cleaning supplies to guarantee sufficient stock
• Suggest improvements to enhance service quality and operational efficiency
• Participate in daily cleaning activities
• Develop and enforce housekeeping standards and procedures
• Adhere strictly to health and safety policies, operational procedures, risk assessments, and method statements
• Ensure proper use and handling of cleaning materials complying with COSHH guidelines

Candidate Profile

• A cooperative team player who thrives in collaborative environments
• Approachable, friendly, and personable demeanor
• Reliable, motivated, trustworthy, and able to work well within a team
• Ability to handle work pressure and demonstrate strong organizational skills
• Keen eye for detail and commitment to high standards
• Excellent customer service orientation
• Responsive to student requests and inquiries
• Passionate about delivering exceptional service
• Professional and polite communication with guests and colleagues
• Supportive team member willing to assist colleagues
• Flexible with working hours

Employee Benefits

• Incremental pay increases with length of service
• Growing holiday allowance based on tenure
• £150 referral bonus for recommending a friend
• Access to onsite gyms
• Employee Assistance Programme (EAP)
• Employee of the Month and exceptional performance awards
• Participation in Cycle to Work and Technology purchase schemes
• Long service recognition awards
• Maternity and paternity benefits
• Opportunities for career progression and cross-site work
• Overtime opportunities
• Enrollment in Scape Pension Scheme
• Regular team social events