Housekeeper

Job Summary

The Housekeeper plays an essential role within the hospitality team by ensuring cleanliness and an inviting environment in guest rooms and public areas. This position contributes significantly to guest satisfaction and overall customer experience.

Primary Duties

• Perform cleaning and organization of guest rooms following established protocols, including dusting, vacuuming, linen changes, and bed preparation.
• Sanitize and maintain bathrooms, ensuring fixtures and amenities are spotless.
• Clean and dust furniture, surfaces, and decorative elements in guest and public spaces.
• Restock guest room supplies such as toiletries, towels, and linens.
• Empty trash receptacles and replace liners throughout rooms and shared areas.
• Maintain floors by sweeping, mopping, and vacuuming corridors, public areas, and guest rooms.
• Identify and communicate any maintenance or repair issues to the relevant department.
• Monitor for lost items within guest accommodations and public spaces; report findings to supervisors.
• Engage courteously with guests, addressing their inquiries and needs professionally.
• Adhere to privacy and security guidelines to protect guests' confidentiality and safety.

Skills and Qualifications

• Prior experience in housekeeping or related roles is advantageous.
• Keen attention to detail and proficiency with cleaning techniques, chemicals, and equipment.
• Ability to work efficiently and independently to complete cleaning tasks and organize equipment carts.
• Effective communication abilities for guest and team interactions.
• Basic knowledge of hygiene and workplace safety practices.
• Willingness to work flexible hours including nights, weekends, and holidays as required.

Work Environment and Physical Requirements

This job involves physical activities such as prolonged standing and walking, bending, reaching, lifting up to 50 pounds, pushing, pulling, kneeling, and climbing. Work is performed indoors in hotel environments and includes exposure to chemicals, odors, noise, and varying temperatures. Following safety measures and using protective gear is mandatory.

Benefits

• Health, dental, and vision insurance options
• Disability insurance coverage
• Supplemental life insurance plans
• Identity theft protection services
• Flexible spending accounts
• 401(k) retirement savings program
• Paid time off including vacation and holidays
• Employee assistance programs
• Exclusive discounts at hotels within the company portfolio

Note: Benefits may vary by location. Part-time benefits are also offered. Equal Employment Opportunity is upheld, including considerations for veterans and individuals with disabilities.