Hotel Front Office Host

About Us

NHS Golden Jubilee University National Hospital plays an essential role in delivering person-centered, high-quality care for NHS Scotland. In addition to hospital services, the Golden Jubilee Conference Hotel offers accommodation, hospitality, and conference facilities catering to patients, visitors, delegates, and healthcare staff from across Scotland. We pride ourselves on delivering excellent customer service, ensuring every guest experiences a warm and professional welcome during their stay.

Role Overview

We seek a Hotel Front Office Host to join our Front Office team. This dynamic position places you at the forefront of guest engagement, supporting reception, reservations, the switchboard, and guest services operations. Your contributions will directly enhance the quality and smooth running of hospitality services within the hotel connected to the hospital environment.

Key Responsibilities

• Delivering a professional reception service to guests, patients, visitors, and staff.
• Greeting visitors and directing them to appropriate departments and facilities.
• Responding to guest inquiries and providing information about hotel amenities and local attractions.
• Operating the hotel switchboard effectively to handle calls.
• Managing reservation processes as well as check-in and check-out procedures.
• Supporting departments including conferences, housekeeping, and food and beverage services as needed.
• Accurately handling financial transactions, billing, and cash processes.
• Upholding health, safety, and security protocols at all times.
• Collaborating with colleagues across the Conference Hotel and National Hospital to ensure excellent service.

Candidate Profile

• Previous experience in hotel reception or a customer service role.
• Strong communication skills with a professional telephone manner.
• Proficient IT skills including the use of Microsoft Office, email, and internet tools.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent organizational capabilities.
• Good interpersonal skills to foster positive relationships.
• Ability to handle confidential matters with tact, diplomacy, and discretion.
• Willingness to work flexible shifts.
• Capability to stay calm and act effectively during emergencies.

Desirable Qualifications and Knowledge

• Experience in food and beverage service or preparation.
• Understanding of GDPR and data protection rules.
• Familiarity with Glasgow and nearby areas.
• Full UK driving license (preferred).

Additional Information

We offer a unique work environment combining healthcare excellence with top hospitality services. Our supportive and inclusive team encourages flexible working arrangements. Early applications are encouraged as the vacancy may close sooner due to volume of applicants. As a disability-confident employer committed to inclusivity, we provide support throughout the recruitment process for candidates with disabilities or long-term health conditions under Equality Act 2010 protections.

Note: This role does not qualify for a Certificate of Sponsorship under the UK Skilled Worker or Health & Care Worker Visa schemes. Overseas applicants should explore other immigration options before applying.