Hotel Duty Manager - Assistant Manager

Company Overview

Novotel Queenstown Lakeside is a distinguished 4-star hotel situated on the picturesque shores of Lake Wakatipu. Featuring 273 rooms, meeting facilities, and breathtaking views from the Elements Restaurant, it stands as an iconic hospitality destination in Queenstown.

Role Summary

The position of Duty Manager - Assistant Manager involves overseeing the daily operations of the hotel to ensure smooth service delivery across departments, maintaining guest satisfaction, safety, and operational efficiency. Reporting to the Front Office Manager, the Duty Manager assumes responsibility for managing hotel functions in the absence of senior management.

Key Responsibilities

• Supervise front-of-house operations including guest check-ins, check-outs, and lobby services.
• Coordinate and manage the daily activities of Front Office, Housekeeping, and Food & Beverage teams to optimize efficiency and enhance guest experiences.
• Respond swiftly to guest inquiries and resolve complaints ensuring satisfactory outcomes.
• Monitor room assignments, reservation accuracy, and support revenue optimisation efforts in collaboration with Reservations and Revenue teams.
• Assist in the Night Audit process and maintain accurate financial records.
• Ensure compliance with hotel policies, brand standards, and legal requirements across all operations.

Requirements

• At least 3 years of supervisory or management experience in a 4- or 5-star hotel environment.
• Excellent organizational and problem-solving skills with keen attention to detail.
• Familiarity with hotel management systems like Opera Cloud or equivalents is advantageous.
• Possess a Manager’s certificate or eligibility to acquire one.
• Availability for a 7-day rotating roster including weekends, evenings, and public holidays.

Compensation and Benefits

• Competitive hourly wage of NZD 32.59.
• Staff meals provided during shifts.
• Uniforms supplied and laundered daily.
• Availability of staff accommodation.
• Access to the Accor Academy for professional development and earning while learning.
• Flexible work arrangements promoting work-life balance.
• Accor Heartist benefits including discounts on food, beverage, and worldwide accommodation.
• Referral bonuses under Accor’s program.
• Parental leave benefits.
• Employee Assistance Program for support.
• Full-time engagement at 30 hours per week with overtime rates applicable after 40 hours.

Additional Information

Work location is Novotel Queenstown Lakeside, 6 Earl Street, Queenstown.

Novotel Queenstown is committed to diversity and inclusion, providing reasonable adjustments during recruitment upon request.