Hotel Duty Manager

Overview

Druids Glen Hotel & Golf Resort is seeking a proactive and skilled Hotel Duty Manager to join our dynamic Hotel Operations Team. This role offers an excellent pathway for hospitality professionals aiming to advance their careers within a prestigious 5-star resort environment. The selected individual will ensure smooth daily operations while delivering exceptional guest experiences.

Work Schedule

The position demands flexibility, including early and late shifts as well as mid-week and weekend work. A hands-on and adaptable approach is essential.

Candidate Profile

• At least two years of managerial experience.
• Previous work experience in a 4 or 5 star hotel setting.
• Strong organization and planning capabilities.
• Proficiency in written and spoken English.
• Excellent communication and interpersonal skills to effectively engage with guests and colleagues.
• A professional, creative, and approachable manner in delivering guest service.
• Leadership qualities to inspire and support the team.
• Ability to remain composed and professional under pressure.
• Flexibility to adapt to changing priorities and operational demands.
• Deep understanding of guest satisfaction principles and service standards.
• A practical, hands-on approach with readiness to assist various departments as necessary.

Key Responsibilities

• Facilitate smooth operations across all hotel departments.
• Maintain consistently high guest care and hospitality standards.
• Serve as an essential point of contact for guests, addressing inquiries, requests, and concerns professionally.
• Collaborate with management to handle guest feedback and complaints, ensuring proper follow-through and resolution.
• Communicate guest feedback to relevant departments to enhance service quality and training.
• Offer operational support across hotel areas as needed.
• Ensure standards of service, presentation, and efficiency are upheld in all departments.
• Verify the completion of end-of-day and closing protocols by each department.
• Confirm security measures, including locking required hotel areas.
• Participate in training sessions and meetings as scheduled.
• Assist in correspondence related to guest assistance and follow-up on requests.
• Work collaboratively with departments to swiftly resolve operational issues.
• Perform other duties reasonably assigned to support hotel success.

Employee Benefits

• Discounts on hotel bed and breakfast stays across the group.
• Food and beverage discounts at affiliated bar and restaurant venues.
• Discounts on spa products.
• Complimentary golf available at Druids Heath.
• Contributions towards pension scheme.
• Access to on-site gym with a free initial fitness assessment.
• Promotion of bike to work scheme participation.
• Meals provided during shifts and complimentary on-site tea and coffee.
• Allowance for management suit.
• Opportunities for career progression.
• Employee recognition programs.
• Employee referral bonus incentives.
• Support for education and training.
• Access to company mentorship program.

Additional Information

The success of Druids Glen Resort depends heavily on the attitude and professionalism of its team members, emphasizing teamwork, respect, responsibility, and commitment. We are an equal opportunities employer committed to career growth and fostering a positive working environment.

Legal Requirements

Applicants must have full legal eligibility to live and work in Ireland. Proof of eligibility will be required upon consideration.