Hostess

About the Company

Lord of the Drinks Gorakhpur is a modern restaurant and bar, celebrated for its lively ambiance, thoughtfully curated drinks, and a varied food selection. The establishment is dedicated to providing guests with an unforgettable dining experience by combining attentive service, quality ingredients, and a cozy yet energetic environment. Team members are expected to offer warm and professional hospitality while upholding high standards of service. The workplace promotes reliability, teamwork, and courteous interactions with patrons, offering opportunities to gain experience in a bustling hospitality setting and enhance customer service skills.

Role Overview

This position is a full-time, on-site Hostess role at the Lord of the Drinks location in Gorakhpur. The hostess will warmly welcome guests upon arrival, manage both reservations and walk-ins, and oversee seating arrangements to ensure efficient table turnover and smooth guest transitions. Responsibilities include maintaining the waiting area, handling incoming phone calls, delivering accurate wait-time information, and liaising with serving staff and management to meet guest needs. The role also involves addressing basic guest questions about the menu and venue, respectfully managing any concerns, and ensuring cleanliness and presentation standards are maintained at the entrance and host station. Collaboration with the service team is essential to foster a welcoming atmosphere and consistent guest experience.

Qualifications and Requirements

• Excellent customer service and interpersonal skills with a polite, professional demeanor in guest interactions.
• Effective communication abilities in English and the local language, including clear speaking and attentive listening.
• Basic organizational skills and time management for handling reservations, waitlists, and seating coordination.
• Capability to work efficiently in a fast-paced restaurant setting, maintain composure under pressure, and multitask effectively.
• Professional appearance and a positive, guest-centric outlook on hospitality.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as business needs dictate.
• Prior experience in a hospitality host/hostess or customer-facing position is advantageous but not essential.
• Familiarity with reservation or point-of-sale systems is beneficial, alongside a willingness to learn on the job.