Hostess - Lagun Beach Restaurant & Bar

About Sofitel Dubai The Palm

Experience the refined hospitality at Sofitel Dubai The Palm, a luxurious five-star beachfront resort located on the East Crescent of Palm Jumeirah. Surrounded by lush greenery and nestled on the serene Arabian Gulf shores, the resort provides a tranquil and elegant escape just a short distance from vibrant Dubai. Featuring stylish French-inspired décor, the resort embodies the motto "Where life lives" and offers outstanding service excellence.

The property includes 360 modern guestrooms and suites, 182 serviced apartments, 4 ultra-luxury villas, a Sofitel Spa partnering with L’Occitane, a Fitness Centre, Kids Club, and a diverse culinary scene with 7 restaurants and 5 bars and lounges.

Role Summary and Key Duties

• Gain comprehensive understanding of the dining room layout, including table, seat, and section numbers, proper table setups, seating capacity, operating hours, pricing tiers, and dress codes.
• Familiarize with restaurant reservation protocols and daily operations such as house counts, guest arrivals and departures, and VIP guest details.
• Stay informed of scheduled group activities within the hotel including locations and timings, as well as all department policies and service standards.
• Respond promptly to telephone calls, within three rings, maintaining professional phone etiquette and correct greetings.
• Manage restaurant reservations and cancellations accurately and in alignment with department standards, ensuring management is updated promptly on any changes during the shift.
• Oversee the preparation and maintenance of assigned stations, guaranteeing compliance with departmental standards.
• Maintain cleanliness and sufficient stock of menus and check folders, keeping the hostess stand organized and tidy.
• Review reservations daily, pre-assign tables, and track special guest requests.
• Warmly welcome guests at the restaurant entrance and seat them fairly according to the floor plan, balancing distribution amongst waitstaff.
• Accompany guests to their designated tables and ensure their satisfaction with seating arrangements.
• Present menus to guests and ensure tables are set to the highest service standards.
• Anticipate peak business periods and coordinate procedures to efficiently manage waiting lines.
• Proactively respond to guests’ needs and acknowledge them promptly regardless of the business volume or time.

Qualifications and Experience

• Preferably hold a degree or diploma in Hospitality or Tourism Management.
• Bring a minimum of two years’ experience in hotel operations.
• Strong customer service aptitude, outstanding communication, and interpersonal skills are essential.