Hostess

Role Summary

We are seeking a friendly and professional Hostess to be the welcoming face of our establishment. You will be responsible for greeting guests warmly, managing their reservations, and ensuring a smooth seating process to contribute to a positive dining experience.

Key Responsibilities

• Warmly receive and welcome guests as they arrive.
• Manage reservations and waitlists using seating charts or booking software.
• Escort guests to their tables and provide menus.
• Communicate estimated wait times and accommodate special guest requests when feasible.
• Collaborate closely with servers and kitchen staff to optimize seating arrangements and service flow.
• Handle incoming calls and respond politely to guest inquiries.
• Maintain the cleanliness and professional appearance of the front-of-house area.
• Address guest complaints or concerns promptly, escalating issues to management as needed.
• Provide assistance with basic administrative duties and support team operations as required.

Candidate Qualifications

• High school diploma or equivalent qualification.
• Previous experience in a hostess or any customer-facing position is advantageous.
• Strong communication skills and ability to foster positive interpersonal interactions.
• Presentable and professional appearance at all times.
• Capability to multitask efficiently and stay composed under pressure.
• Flexible availability including evenings, weekends, and holidays.
• Experience with reservation management systems (such as OpenTable or Resy) is beneficial.

Work Environment

• Dynamic and fast-paced hospitality setting.
• Requirement to stand for prolonged periods during shifts.