Hostess

About the Company

Join a globally recognized hospitality leader that embraces individuality, encourages personal and professional growth, and offers vast opportunities to shape the future of gastronomy and hotel management. This company fosters a supportive environment where every employee can craft their unique career journey while contributing meaningfully to the community.

Role Overview

We are looking for a passionate and professional Hostess to be the welcoming face for guests at our Riyadh location. This role is pivotal in delivering an enjoyable and well-organized dining experience, requiring excellent organization, warm hospitality, and a commitment to high-quality customer service in a bustling, team-oriented setting.

Key Responsibilities

• Warmly welcome guests upon arrival and seat them efficiently to ensure even distribution among servers according to the seating plan.
• Stay well-informed about the dining room layout, seating arrangements, restaurant capacity, opening hours, dress code, and pricing.
• Handle reservations meticulously by taking, recording, and confirming bookings as per department protocols.
• Answer incoming calls promptly within three rings, maintaining professional phone etiquette.
• Communicate any reservation updates or cancellations to management promptly throughout the shift.
• Review daily reservation records, pre-assign tables, and follow up on special guest requirements.
• Ensure menus and check folders are clean, organized, and plentiful at all times.
• Keep the hostess station tidy, inviting, and well-maintained.
• Monitor guest feedback and liaise regularly with management to ensure exceptional satisfaction and address issues promptly.
• Prepare for busy periods by organizing procedures to manage queues effectively.
• Provide accurate information about hotel services and activities in response to guest queries.
• Handle guest complaints professionally, following established procedures to reach prompt resolution.
• Assist restaurant team members when needed to optimize service and foster a cooperative atmosphere.
• Oversee clearing and resetting of tables to ensure departmental standards are met.
• Promote food and beverage outlets to guests during low-traffic times.
• Maintain a neat, professional appearance and personal hygiene consistently.
• Ensure punctuality and proper uniform compliance, including wearing the name tag.
• Adhere strictly to all hotel policies, safety procedures, health regulations, and local laws.
• Attend all required training sessions and team meetings.
• Remain adaptable and prepared to extend responsibilities to meet business and guest requirements.

Qualifications and Skills

• Diploma or degree in vocational hospitality is preferred.
• At least one year of experience in a 4-5 star hotel or related hospitality setting; well-trained freshers are welcome to apply.
• Strong command of English, both spoken and written; Arabic proficiency is beneficial.
• Excellent organization and multitasking skills with a sharp eye for detail.
• Proficient phone handling and reservation management abilities.
• Ability to thrive in a high-volume, fast-paced work environment.
• Exceptional customer service with genuine empathy and cultural awareness.
• Capable of managing guest issues professionally and effectively.
• Team-oriented with ability to collaborate across diverse groups.
• Flexible, adaptive, and supportive attitude.
• Knowledgeable about restaurant operations, table management, and service standards.
• Ability to maintain calm and professionalism under pressure.
• Maintain high standards of personal grooming and hygiene.
• Understanding of local customs and cultural practices relevant to Riyadh.
• Basic skills in cash handling and cashier assistance.

Additional Details

Work alongside a friendly and welcoming front-of-house team that prioritizes hospitality, professionalism, and guest satisfaction in a fast-moving environment. The employer values diversity and inclusivity, ensuring that all employees feel respected, valued, and empowered to develop regardless of their backgrounds or experience levels.