Hostess

About The Ritz-Carlton, Doha

Located in Doha, Qatar, The Ritz-Carlton is a prestigious 5-star resort renowned for luxury and exemplary hospitality. Situated on the Arabian Gulf for nearly 24 years, it boasts 374 elegantly appointed rooms and suites, award-winning dining venues, a world-class spa, advanced fitness center, indoor and outdoor pools, a private beach, and sophisticated Club Lounge experiences. The resort also offers extensive event facilities and a dedicated team to design personalized events.

Role Overview

The Hostess serves as the first and last impression for guests dining at the hotel’s restaurants. This role involves warmly welcoming guests, managing reservations efficiently, and guiding smooth dining service flow adhering to The Ritz-Carlton and Marriott International’s luxury service standards.

Key Responsibilities

• Greet guests warmly and professionally on arrival, addressing them by name when possible.
• Effectively coordinate restaurant reservations and seating arrangements.
• Escort guests to their tables and present menus gracefully.
• Maintain accurate waitlists during busy periods and communicate wait times clearly.
• Liaise with servers and kitchen staff for fluid table turnovers and service operations.
• Manage guest inquiries, special requests including VIPs, celebrations, and dietary needs.
• Ensure the dining area maintains cleanliness, ambiance, and readiness at all times.
• Handle phone bookings and respond promptly to guest communications.
• Adhere to company policies, safety measures, and uphold the professional appearance standards.
• Address and escalate guest concerns in a professional manner when required.
• Collaborate with the Food & Beverage team to curate memorable and tailored dining experiences.

Skills and Competencies

• Exceptional interpersonal and communication abilities.
• Professional presentation and grooming standards.
• Strong guest-focused mindset with a positive and welcoming demeanor.
• Ability to remain composed and efficient in high-pressure situations.
• Strong attention to detail and organizational capabilities.
• Capability to multitask efficiently in fast-paced environments.
• Basic understanding of restaurant operations and reservation platforms.
• Fluency in English is required; additional language skills are advantageous.

Qualifications and Experience

• High school diploma or equivalent qualification.
• Prior experience in luxury hotel or fine dining restaurant environments preferred.
• Familiarity with Marriott reservation or operational systems considered a plus.

Work Environment and Physical Requirements

• Prolonged standing and walking during shifts.
• Flexibility to work on shifts including weekends and public holidays.
• Must maintain high standards of grooming and hygiene.

Additional Benefits and Opportunities

• Career growth within a globally recognized luxury hospitality brand.
• Structured personal and professional development plans guided by experienced mentors.
• Opportunities for local and international advancement within Marriott’s properties.
• Comprehensive support including accommodation, flights, transportation, and meals.
• Exclusive training and leadership development programs.
• Recognition and rewards for outstanding service.
• Member-exclusive discounts at Marriott hotels worldwide.
• Wellness and dining discounts extended to employees and their families.
• Medical insurance coverage and dedicated HR support for employee wellbeing.

Company Culture and Values

The Ritz-Carlton embraces a philosophy where its employees are valued as the core of exceptional guest service. The company fosters an inclusive environment celebrating diversity and promotes integrity, excellence, and community service through its Marriott core values: Put People First, Pursue Excellence, Embrace Change, Act with Integrity, Serve Our World. Joining this team means aligning with a global brand recognized for thoughtful, compassionate hospitality and ongoing commitment to employee growth and success.

Job Information

This full-time, onsite position is classified as non-management within the Food and Beverage & Culinary category. The workplace is situated at West Bay Lagoon, Doha, Qatar. Candidates must demonstrate a commitment to meeting The Ritz-Carlton's Gold Standards of luxury service consistently.