Housekeeping Coordinator

Position Overview

The Housekeeping Coordinator plays a critical role in managing room status and cleaning priorities in a prestigious luxury hotel environment. This position involves running room status reports, resolving discrepancies between housekeeping and front desk records, and coordinating timely room cleaning activities in line with guest departures and arrivals.

Key Responsibilities

• Generate and analyze sold room reports to monitor occupancy and housekeeping needs.
• Verify room statuses, identify discrepancies, and communicate effectively with Front Desk to resolve issues.
• Organize daily room cleaning schedules by assigning priorities to housekeeping staff, including rooms marked as ‘Do Not Disturb’ and rush cleans.
• Interface collaboratively with Engineering, Front Office, and Laundry departments to ensure seamless operation and guest satisfaction.
• Maintain accurate records of room assignments, housekeeping paperwork, and updated lists of ‘Do Not Disturb’ rooms.
• Adhere strictly to company safety, security policies, and professional appearance standards.
• Provide excellent guest service with courteous and professional interactions, anticipating and responding to guest needs.
• Foster positive team relationships and contribute to a supportive work environment.
• Use computer systems to document and track work-related information accurately.
• Perform physical tasks such as standing, walking, sitting for extended periods and handling light objects up to 10 pounds.
• Execute additional reasonable tasks as directed by supervisors.

Qualifications and Experience

• Minimum education requirement: High school diploma or GED equivalent.
• At least one year of relevant housekeeping or hospitality experience is preferred.
• No supervisory experience required.
• Licenses or certifications are not mandatory for this role.

Additional Information

The position is full-time based in Doha, Qatar, at The Ritz-Carlton Hotel. It is a non-management role, requiring on-site presence. The company is committed to equal employment opportunities and cultivates a diverse and inclusive workplace. Prospective candidates should embody values such as professionalism, integrity, and dedication to providing luxury guest experiences per The Ritz-Carlton's Gold Standards and service principles.

Joining The Ritz-Carlton team means becoming part of a globally celebrated brand that emphasizes creativity, empathy, and exemplary service. The role supports the hotel’s promise to deliver luxury experiences marked by care and comfort, while upholding safety and internal policies consistently.