Home Hardlines/Lead Clerk

Job Overview

Deliver an exceptional shopping experience by providing outstanding customer service and maintaining a safe, clean environment that encourages repeat visits. Meet sales and profit objectives for the department and oversee quality assurance standards. Support daily department operations while promoting the Customer 1st strategy and exemplifying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Comply with all applicable local, state, and federal health and civil regulations.
• Create a welcoming atmosphere where customers feel valued and assisted by answering product-related inquiries within the department and store.
• Maintain thorough knowledge of department products to recommend and respond effectively to customer questions.
• Understand store layout to efficiently locate products for customers.
• Communicate current and upcoming promotions, especially those impacting the department, to associates.
• Stay informed about ongoing, seasonal, and special advertisements and deals.
• Monitor inventory and stocking status, identifying and reporting discrepancies.
• Adhere to scheduled shift hours consistently.
• Apply creative merchandising techniques to enhance product appeal.
• Condition products in assigned sections in accordance with company policies.
• Perform cashier duties as necessary.
• Ensure compliance with merchandising, customer service, labor, expense, loss prevention, maintenance, safety, and engagement policies.
• Support safety programs by following procedures, identifying hazards, and communicating issues to management.
• Conduct preventive maintenance by inspecting equipment and notifying supervisors of needed repairs.
• Report any accidents involving customers or employees promptly.
• Alert management about safety risks or illegal activities such as theft, fraud, or robbery.
• Capability to perform essential job functions with or without reasonable accommodation.

Qualifications

Minimum Requirements:

• Strong communication abilities.
• Basic mathematics skills, including counting, addition, and subtraction.
• Ability to manage stressful situations effectively.
• Meet the physical requirements of the role.
• Age 18 or older.

Desired Qualifications:

• Previous retail experience.
• High school diploma or GED equivalent.
• Proficiency in a second language (speaking, reading, or writing).