Home Hardlines / Lead Clerk

Overview

Deliver an exceptional customer experience through superior service while ensuring a secure, clean, and welcoming environment that motivates shoppers to return. Meet sales and profitability targets for the department and uphold all quality assurance standards. Provide support for everyday department operational tasks. Uphold the Customer 1st philosophy and foster a team atmosphere where associates are encouraged to provide excellent service. Embody the company’s core principles including respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Ensure compliance with all local, state, and federal health and civil regulations.
• Create a welcoming atmosphere so customers feel valued, responding to inquiries about departmental and overall store products.
• Maintain comprehensive knowledge of departmental merchandise to answer questions and offer recommendations.
• Understand the store layout thoroughly to assist customers in locating items.
• Inform and train department associates on ongoing and future promotions, emphasizing those relevant to the department.
• Keep up to date with current, upcoming, seasonal, and special promotional ads.
• Monitor inventory and stocking levels, report discrepancies promptly.
• Adhere to scheduled shift hours consistently.
• Implement creative merchandising techniques.
• Condition all items in assigned areas following company policies.
• Perform cashier duties as required.
• Comply with all merchandising, customer service, labor management, expense and supply controls, loss prevention, maintenance, safety, food safety, and engagement standards.
• Support safety initiatives by following procedures, recognizing hazards, and alerting store management.
• Conduct preventative maintenance by inspecting equipment and reporting repair needs.
• Report customer or employee incidents to management immediately.
• Alert management about safety concerns, illegal activities including theft, robbery, or fraud.
• Ability to perform all essential job duties, with or without reasonable accommodations.

Qualifications

Minimum Requirements:

• Strong communication skills.
• Basic math proficiency (counting, addition, subtraction).
• Capability to manage stressful scenarios effectively.
• Physical ability to meet the demands of the position.
• At least 18 years of age.

Preferred Qualifications:

• Previous retail experience.
• High school diploma or equivalent certification.
• Proficiency in a second language for speaking, reading, or writing.