Hire Desk Controller

About Speedy

Speedy stands as the UK's premier provider of a vast assortment of tools, specialized hire equipment, plant machinery, and support services tailored for all job requirements.

Position Overview

As a Hire Desk Controller based at the Wellington depot, you play a crucial role on the frontline of sales and customer service. Your main responsibility is nurturing strong relationships while managing the complete hire cycle—from order intake to delivery and collection. Collaboration with all depot departments is essential to meet and exceed customer expectations.

Daily Responsibilities

Your role is principally desk-based, requiring you to coordinate intimately with stock teams, drivers, and engineers. Ensuring timely provision of equipment with minimal delays is vital to fulfilling customer requirements effectively.

Qualifications and Skills Needed

• Excellent organisational abilities
• Effective verbal and written communication skills
• Flexibility and willingness to adapt
• A strong desire to learn and grow professionally
• Valid driving license
• Previous experience in the hire industry or comparable sales/operational roles
• Capability to support business units in delivering the ESG Strategy – Decade to Deliver

Benefits and Perks

• 26 days of holiday plus bank holidays
• Life assurance coverage
• Participation in a pension scheme
• Onsite canteen facilities
• 95% discounts across the Speedy brand
• Opportunities for training, career growth, and development
• Voluntary Health Cash Plan
• My Staff Shop offering discounts at many retailers
• Green Commute Initiative supporting cycling to work
• Employee Assistance Program (PAM) providing confidential support for wellbeing, legal, financial, and personal issues

Work-Life Balance and Diversity

Speedy champions a leading Work Life Balance program that reduces core working hours and promotes flexible working schedules. These options include flexible start/end times, shorter workdays, term-time hours, and job-sharing possibilities. The company is committed to an inclusive workplace embracing diversity of ethnicity, religion, sexual orientation, gender identity, disability status, and more.

Other Notes

The Speedy Group may require background checks such as DBS, credit, or security clearances for certain roles. All hires must prove legal eligibility to work in the UK from the employment start date. Application deadlines may be accelerated if a large volume of applications is received. Candidates are encouraged to apply promptly.