Hilton Host

About the Role

As a Hilton Host located in Taupo, Waikato, you will be the primary point of contact for guests, ensuring personalized attention that enhances their overall experience. Serving as the face of Hilton's hospitality, you will foster strong guest relationships, promote guest loyalty, and deliver high-quality service at every interaction.

Key Responsibilities

• Warmly welcome guests and serve as their main contact during their stay, managing inquiries and special requests.
• Maintain a polished and inviting lobby atmosphere while embodying Hilton’s brand with professionalism and warmth.
• Proactively engage with guests to confirm satisfaction and coordinate arrangements for dining, transport, and room preferences.
• Provide tailored services for VIP and high-profile guests, including recognizing Hilton Honors members promptly.
• Address and resolve guest concerns efficiently and collaborate cross-departmentally to fulfill guest needs.
• Effectively communicate guest preferences to other teams to ensure seamless service delivery.
• Gather guest feedback, maintain up-to-date guest profiles, and prepare daily reports on guest interactions.

Qualifications and Skills

• Prior experience handling guest relations, front office duties, concierge services, or executive floor service, preferably within luxury hospitality.
• Strong interpersonal and communication skills with a focus on guest satisfaction.
• Adept at managing VIP guests and resolving issues with professionalism and initiative.
• Knowledgeable about hotel Property Management Systems (PMS) and luxury service protocols.
• Fluency in English required; proficiency in additional languages is advantageous.
• Availability for varied shifts including nights, weekends, and holidays.
• Demonstrates a positive attitude, proactive mindset, and dedication to exceptional guest service.

About Hilton

Hilton is a global hospitality leader dedicated not only to outstanding guest experiences but also to nurturing a rewarding and supportive workplace culture for its team members. Recognized globally as a Great Place to Work, Hilton embraces values such as integrity, leadership, teamwork, accountability, and urgency to make a lasting impact on hospitality.

With a history of welcoming over 3 billion guests worldwide and multiple award-winning brands, Hilton continues to innovate the future of travel. Whether entering the hospitality industry or seeking career advancement, Hilton offers extensive support and development opportunities to help team members thrive.