Head Waiter / Waitress

About the Role

Join the renowned luxury café and all-day dining restaurant brand located in prime locations across Westminster. We are looking for an enthusiastic and experienced Head Waiter to lead our front-of-house team, contribute to staff training, and uphold exceptional guest service standards.

Key Responsibilities

• Lead, inspire, and assist the waiting team during service hours to ensure smooth operation.
• Train both new hires and existing waitstaff in top-tier table service and guest care.
• Welcome guests warmly and professionally, maintaining a high level of hospitality.
• Uphold excellent standards in communication, presentation, and overall restaurant ambiance.
• Oversee the restaurant floor daily, supporting order taking, service, and responding to guest needs.
• Coach staff on upselling techniques, menu details, allergen information, and service procedures.
• Monitor and provide constructive feedback to enhance service quality.
• Handle guest inquiries and complaints courteously and efficiently.
• Maintain cleanliness and organization of the restaurant to ensure readiness for service.
• Collaborate closely with managers, bartenders, kitchen teams, and other departments.
• Assist with opening and closing procedures as needed.
• Ensure compliance with food safety, health and safety regulations, and company policies.

Qualifications and Skills

• Demonstrated experience as a Head Waiter, Senior Waiter, Supervisor, or similar role within a quality restaurant environment.
• In-depth knowledge of premium restaurant service standards.
• Previous experience in training or mentoring front-of-house staff.
• Strong communication skills paired with a positive and calm demeanor under pressure.
• Attention to detail and a guest-centric mindset.
• Capability to maintain a well-organized, clean, and controlled restaurant environment.
• Professional appearance and confidence in customer interaction.
• Availability to work full-time hours including weekends and peak periods.
• Authorization to work in the United Kingdom is mandatory.

Benefits and Compensation

• 50% discount at all venues for the employee and up to three family members, valid even on days off.
• Four weeks of paid annual leave.
• Opportunities for learning and professional growth.
• Complimentary meal during shifts.
• Competitive hourly wage ranging from £13.46 to £15.00 inclusive of service charge, plus tips and incentives.
• Additional benefits such as tips, service charge, staff meals, and other rewards.
• Typical work week of approximately 45 hours with no split shifts.

Additional Information

Work Location: On-site at restaurant locations in London.

Work Authorization Requirements: Applicants must have the legal right to work in the UK.