Head Waiter

About The Ritz London

Situated between the lively Piccadilly area and the tranquil Green Park, The Ritz London represents unparalleled luxury with its beautifully appointed rooms, Michelin-starred dining, and iconic Afternoon Tea experience. Our staff aim to create memorable, exceptional moments for guests and colleagues alike.

Role Summary

We are seeking a proactive and enthusiastic Head Waiter/Waitress to join the Ritz Restaurant team. This role demands a deep passion for high-end service and a commitment to uphold The Ritz London's renowned standards. The successful candidate will possess thorough knowledge of all menu items, including ingredients, presentation styles, accompaniments, and their availability. Strong communication skills are essential to handle guest orders, suggest specialties, and effectively upsell. Collaboration with the kitchen staff, management, and the sommelier team is key to maintaining an unmatched food, beverage, and service experience at The Ritz.

Key Responsibilities and Skills

• Deliver outstanding customer service aligned with luxury standards.
• Communicate clearly and effectively with guests regarding menu offerings and recommendations.
• Work under pressure while organizing service efficiently.
• Coordinate with kitchen, managers, and sommeliers to ensure service excellence.
• Utilize strong administrative capabilities and computer literacy.

Candidate Requirements

• Previous experience in a 5-star hotel or fine dining environment.
• Strong organizational skills and the ability to work effectively under stress.
• Excellent command of spoken and written English.
• Professional and courteous demeanor toward guests and colleagues.
• Awareness and application of luxury service standards.

Employee Benefits

• Competitive remuneration commensurate with luxury hotel standards in London.
• Recognition and reward program implemented instantly.
• 28 days of annual leave including bank holidays.
• Opportunities for professional development and learning.
• Employee discounts on Ritz products and services from external providers.
• Complimentary laundry service for tailored uniforms.
• Free meals during working hours.
• Participation in social events and activities.
• Season ticket loan availability.
• Access to CODE Hospitality app.
• Wellness treatments including massage and chiropody services.
• Eligibility to pension schemes.
• Access to mental health support helpline.
• Employee introductory bonus of £600.
• Support through Training Fund Assistance initiative.

Eligibility Criteria

Applicants must be legally authorized to live and work in the United Kingdom in accordance with the Asylum & Immigration Act 1996. Documentation proving this eligibility will be requested as part of the hiring procedure.

Application Information

Due to a large number of applications, if you do not receive correspondence within 10 days, please consider your application unsuccessful.