Head Therapist

About the Company

Join Raffles Hotels & Resorts, part of the Accor group, a global hospitality leader that encourages authentic self-expression and continuous growth. Embrace a work environment where your passion aligns with purpose, enabling you to craft your career journey and shape the future of hospitality.

Role Overview

As the Head Therapist, you will manage comprehensive spa operations, ensuring top-tier service delivery and operational excellence while fostering a motivated and skilled team.

Key Responsibilities

• Manage daily spa operations adhering to company policies and uphold high service standards.
• Maintain professionalism in appearance and service quality across all spa functions.
• Lead, train, and support spa therapists and staff to ensure consistent exceptional guest satisfaction.
• Facilitate clear and effective communication within the spa team and across other departments.
• Assist in implementing spa and wellness programs, ensuring smooth operational execution.

Administrative and Financial Duties

• Oversee inventory management, payroll processing, and control expenses to achieve financial objectives.
• Generate reports analyzing productivity, product usage, and overall financial performance.
• Contribute to revenue growth by setting retail and treatment targets, training staff in upselling techniques, and collaborating on promotional activities with the Spa Director.

Guest Experience and Quality Assurance

• Guarantee excellent guest experiences by maintaining spa facility standards and service quality.
• Proactively address guest needs, manage VIP arrivals, and professionally handle feedback and complaints.
• Conduct regular quality assessments and protect guest privacy at all times.
• Continuously assess and enhance service delivery to improve customer satisfaction and ratings.

Qualifications

• Diploma or certification in Spa Therapy, Massage Therapy, or Beauty Therapy.
• Between 3 to 5 years of spa industry experience, including 1 to 2 years in a supervisory capacity.
• Strong leadership abilities paired with excellent communication and organizational skills.
• In-depth understanding of spa treatments, techniques, and hygiene protocols.
• A customer-oriented approach with enthusiasm for wellness and superior service provision.