Head Cashier

About the Role

The Head Cashier position is critical in supporting the Front End Supervisor by motivating and training front end associates to embody GET behaviours and deliver exceptional customer service. This role involves leading a team of cashiers and lot associates, ensuring smooth cashier operations, and managing front-end customer experience.

Key Responsibilities

• Lead by example by consistently demonstrating GET behaviours and fostering positive morale among associates.
• Maintain adequate checkout coverage to ensure checkout lines remain short, with no more than one customer at the register and two waiting in line.
• Regularly inspect the front end to ensure excellent customer experience, including promotional readiness and store presentation.
• Monitor staffing levels, assigning associates as needed to meet operational demands.
• Provide training, coaching, feedback, and recognition to associates to help them meet expectations and prepare for greater responsibilities.
• Communicate store objectives, priorities, and updates from leadership to front end team members.
• Ensure the parking lot is clean and accessible for customers.
• Schedule and deploy backup cashiers to predetermined registers when necessary.
• Operate cash handling equipment and train associates on proper usage.
• Collaborate with security personnel for cashier cash collection tasks.
• Adhere to all safety and loss prevention policies, ensuring associates do the same to safeguard assets and minimize shrinkage.

Skills and Competencies

• Strong customer focus to enhance shopper experience.
• Effective time management to meet store operational needs.
• Teamwork promotion to enhance collaboration among associates.
• Problem-solving abilities to address challenges on the front end.
• Clear and effective communication skills.
• Excellent interpersonal skills.
• Accurate cash handling and transaction management.
• Leadership skills for coaching and motivating associates.
• Attention to detail in maintaining front-end standards and safety procedures.

Requirements and Qualifications

• High school diploma or equivalent education is required.
• One to two years of retail or cashier experience is considered an asset.
• At least one year of leadership experience supervising people.
• Physical ability to perform tasks involving bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.
• Willingness to work a flexible schedule, including evenings and weekends.
• Experience working in a warehouse-type environment that may be noisy or dusty, with variable interior temperatures due to open doors.

Additional Information

• This position reports directly to the Department Supervisor.
• No travel is required for this role.
• No specific certifications or additional requirements are needed for applicants.