Head Barista

Position Summary

The Head Barista position involves managing the complete opening and closing responsibilities, which include preparing all necessary supplies and equipment, ensuring cleanliness of work areas, and securing the premises by locking doors. Accurate recording of transactions through the MICROS system at the point of order, handling cash operations including obtaining change, securing the cash bank, counting and reporting at shift end, resolving discrepancies in collaboration with Accounting, and physical transport of the bank at the designated workstation are key duties. Team coordination and effective communication with guests and staff are crucial to delivering excellent service.

Additional Responsibilities

• Support management in recruiting, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Act as a role model for the team by following company policies, safety standards, and security procedures, reporting incidents and unsafe conditions promptly.
• Maintain professional personal appearance and confidentiality of company information.
• Deliver courteous guest interactions following company protocols, including accommodating guests with disabilities and utilizing professional communication and telephone etiquette.
• Cultivate positive relationships with colleagues and support collective team objectives.
• Uphold quality standards and service expectations consistently.
• Perform physical tasks such as standing, sitting, walking for extended periods, bending, twisting, lifting up to 10 pounds, and other reasonable duties assigned by supervisors.

Preferred Qualifications

• Education: High school diploma or equivalent (G.E.D.).
• Experience: Minimum of 1 year in a related role.
• No supervisory experience is required.
• No specific licenses or certifications are necessary.

Company Values and Equal Opportunity

Joining Sheraton Hotels & Resorts means becoming part of a diverse global family committed to fostering an inclusive work environment where all backgrounds and talents are respected. The company is an equal opportunity employer prohibiting discrimination of any kind and encouraging applicants who thrive in a collaborative setting focused on delivering exceptional guest experiences. Sheraton offers a welcoming atmosphere with opportunities to grow personally and professionally within a global hospitality network.