Head Barista

Role Overview

We are seeking a skilled Head Barista to join our retail team in our London store. This full-time position reports directly to the Store Manager and involves ensuring high standards of coffee preparation and customer service.

Key Responsibilities

• Manage and oversee the daily operations of the store's café, delivering outstanding coffee beverages and exceptional hospitality.
• Lead and support the café team by providing coaching and feedback to nurture a high-performance, service-focused culture that achieves store KPIs.
• Maintain superior coffee quality through team training, supplier management, and product oversight.
• Keep the coffee bar stocked efficiently while reducing waste; manage relationships with coffee, bakery, and packaging suppliers to enhance the café offerings.
• Ensure full compliance with food hygiene standards, staff training regulations, and all relevant legal requirements.
• Maintain the physical environment and digital systems through effective merchandising, stock control, and loss prevention, consistently seeking incremental improvements.

Candidate Profile

• Experienced head barista passionate about leading teams and driving success from the front.
• Proficient in specialty coffee skills including dialling-in, espresso profile development, and knowledge of the coffee flavour wheel; familiar with ModBar, La Marzocco, or comparable espresso machines.
• Certified with Level 3 Supervising Food Hygiene and knowledgeable in HACCP, hospitality health and safety, COSHH, and Fire Risk Assessments related to food businesses.
• A community builder who connects well locally and is eager to become a trusted figure in the area.
• Possesses a strong attention to detail, prioritizing quality and consistency.
• Innovative mindset, constantly seeking creative ways to advance the café and stay competitive.
• Responsible and decisive, owns outcomes with a learning-focused attitude.
• Disciplined with a commitment to high personal and team standards.
• Considers the broader impact of their actions on team members, customers, and environmental sustainability.

Benefits

• 33 days of annual holiday entitlement
• Participation in company bonus scheme with potential monthly bonus up to 10%
• Staff discount on products
• Annual company gift card valued at £1,000
• Seasonal uniform allowance
• Electric vehicle purchase scheme
• Access to pension plan and life assurance

Additional Information

Location: 135 Wardour Street, London, W1F 0UT
Work Hours: 37.5 hours per week including weekends and evenings
Hourly Pay: £16.50 plus bonus scheme