Guest Services Porter

About Mount Juliet Estate

Located in Thomastown, County Kilkenny, Mount Juliet Estate is a luxurious 5-star resort spanning 500 acres of scenic Irish countryside. As a part of the Marriott Autograph Collection, it combines historic Georgian elegance with contemporary sophistication. Recognized as a Failte Ireland Outstanding Employer, Mount Juliet Estate offers a dynamic workplace inviting individuals to contribute to its distinguished legacy.

Role Overview

We are looking to welcome a full-time Guest Services Porter who will be pivotal in ensuring guests receive exceptional service throughout their stay. This role demands a warm and professional approach, handling guest arrivals, departures, and various support tasks to maintain the resort's high standards.

Key Responsibilities

• Providing guests with warm, friendly welcomes and personalized attention on arrival and departure.
• Assisting with luggage transport and moving guests around the estate efficiently.
• Responding professionally to both telephone and face-to-face guest inquiries.
• Setting up and operating projectors and other audio-visual equipment as needed.
• Conducting food and beverage related duties as assigned.
• Ensuring prompt and appropriate responses to guest requests.
• Promoting the estate's facilities and services to enhance guest experience.
• Handling guest feedback sensitively and constructively.
• Performing additional tasks as required to support the team.

Required Qualifications and Skills

• Possession of a full Irish driver's license is mandatory.
• Availability for full-time working hours.
• Previous experience in a similar guest services role is preferred.
• Competency in audio-visual technology and basic computer operations.
• Experience handling cash transactions with accuracy.
• Ability to work independently using initiative.
• Friendly, outgoing personality with excellent customer service skills.
• Flexibility to accommodate varying working hours.

Benefits and Perks

• Competitive remuneration package.
• Access to international hotel discounts.
• Complimentary staff meals.
• Provision of uniform.
• Ongoing training and professional development opportunities.
• Free use of the health club facilities.

Why Join Us

Become part of an award-winning luxury hotel recognized globally for hospitality excellence. Collaborate with a dedicated, passionate team focused on delivering outstanding guest experiences. Enjoy opportunities for career progression along with competitive pay and comprehensive benefits. This position is ideal for those aiming to advance their career within the upscale hospitality sector at a reputable and supportive employer.