Guest Services Officer - Arabic Speaker

About the Role

Join Grand Hyatt Dubai as a Guest Services Officer where your core responsibility is to provide courteous, professional, efficient, and flexible service aligned with hotel policies to ensure maximum guest satisfaction. You will be adaptable to rotations across various Rooms division sub departments or other assigned departments as needed.

Key Responsibilities

• Deliver personalized, high-level service consistently to every guest.
• Report guest complaints or issues promptly to supervisors and ensure follow-up actions are taken.
• Maintain awareness of hotel activities and communicate pending matters effectively during shift handovers.
• Stay informed about all hotel services, amenities, and promotions, applying upselling techniques when appropriate.
• Handle cash reports and remittance envelopes accurately at shift end, conducting opening and closing procedures with required managerial approvals on rebates and vouchers.
• Verify and update room allocations and follow-up on guests' special requests.
• Engage regularly with long-stay and suite guests to enhance their experience.
• Maintain high standards of personal grooming and hygiene at all times.
• Foster positive relationships and cooperation with colleagues and other departments.
• Provide full support to supervisors and team members with any additional reasonable duties assigned.

Qualifications and Experience

• Higher education preferably with a degree or diploma in Hospitality or Tourism Management.
• Minimum of two years’ experience in hotel operations.
• Strong customer service orientation with excellent communication and interpersonal skills.

Additional Information

This position requires a welcoming demeanor, with the ability to create memorable guest experiences and cultivate positive guest relationships by applying personal style and flair. Multilingual ability, specifically Arabic language skills, is essential to support diverse clientele.