Guest Services Agent
Perth, Western Australia, Australia · Full Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Overview
The Westin Hotels & Resorts invite you to join our team as a Guest Services Agent at our Perth location. We are dedicated to enhancing our guests' well-being while traveling and creating a welcoming environment where associates are empowered to grow in their careers.
Key Responsibilities
- Support the Guest Services team by assisting with a range of operational duties.
- Demonstrate expert knowledge about the hotel and local area, underscoring our wellness-focused brand.
- Allocate rooms based on guest requests and preferences wherever feasible.
- Respond to general hotel inquiries, engaging guests positively at every interaction.
- Assist with billing verification and adjustments, addressing guest questions and requests with careful attention to detail.
- Develop and nurture lasting relationships with guests to promote distinctive experiences and encourage repeat visits.
Candidate Profile
- Experience with property management software such as OPERA or equivalent.
- Previous work background in similar guest service roles.
- Valid working rights in Australia.
- Motivated to advance professionally and thrive in a dynamic environment.
- Self-driven with a proactive and positive approach to problem-solving.
Benefits and Perks
- Exclusive discounts for staff, family, and friends on hotel rooms and dining, including all Marriott International properties.
- Access to the Life with the Works program offering flexible work arrangements, sabbaticals, and paid birthday leave.
- Opportunities for professional development through globally recognized training and career advancement within Marriott.
- Comprehensive support for physical, emotional, and financial well-being via the Employee Assistance Program.
- Employee Referral Bonus incentives for recommending friends to join the team.
- Work in an inclusive environment that values diversity and equality within the largest hotel network worldwide.
Additional Information
Job Category: Rooms & Guest Services Operations
Location: 480 Hay Street, Perth, Western Australia, 6000
Schedule: Full Time
Position Type: Non-Management
Westin Hotels & Resorts is part of Marriott International's Premium portfolio with a long-standing commitment to putting people first and fostering a culture that celebrates diverse backgrounds and equal opportunity.
Industry
Hospitality