Guest Service Agent

About Avani Hotels and Resorts

Avani Hotels and Resorts is dedicated to creating the perfect harmony between style and comfort, service and privacy. Our philosophy revolves around vibrant social areas, practical and stylish rooms, and authentic, locally inspired cuisine. We cultivate a dynamic service culture that honors the true art of hospitality. With expanding locations across Europe, the Middle East, Asia, Africa, and Australia, the brand is rapidly growing.

Job Responsibilities

• Anticipate and respond attentively to guest inquiries, delivering exemplary service in line with Minor Hotels' standards.
• Maintain thorough knowledge of the hotel offerings including room categories, pricing, amenities, dining venues, spa and health club facilities, as well as information about other Minor Hotels properties.
• Take ownership of the service experience, ensuring it consistently reflects the highest standards.
• Address guest satisfaction issues responsibly and ensure timely follow-ups.
• Proactively propose innovative solutions to enhance the guests' enjoyment of the Minor Hotels experience.
• Foster positive and collaborative relationships with all hotel departments.
• Participate in hotel events, daily briefings, and training sessions aimed at professional growth.