Guest Service Agent

Job Summary

We are seeking motivated and dynamic professionals for the Front Office team who aspire to advance their careers. As a Guest Service Agent, you will deliver exceptional and attentive service to guests, ensuring a memorable stay.

Key Responsibilities

• Provide consistently professional, friendly, and engaging service to guests.
• Warmly welcome and check in guests while adhering to established standard operating procedures.
• Manage guest check-out processes in line with set standards.
• Sell rooms directly to walk-in guests and oversee day-to-day facility-related matters proactively.
• Handle cash inventory, process cheques, and bills of exchange in foreign currencies according to the hotel's credit policy.
• Collaborate effectively with colleagues from departments such as Housekeeping, Finance, and Reservations.
• Ensure the Guest Service Desk is continuously staffed, prepared, and stocked to serve as a reliable point of contact for guests.
• Protect guests' privacy by not disclosing any personal information.
• Thoroughly understand the hotel's policies, procedures, service standards, facilities, and current events.

Education and Experience

Candidates should ideally hold a hospitality degree and have previous experience in a hotel's Front Office department. Proficiency in written and spoken English is required, with additional language skills considered an asset. Strong interpersonal and problem-solving skills are essential. Familiarity with computer systems and prior use of Opera software is advantageous.

Personal Attributes and Competencies

The ideal candidate is customer-focused, proactive, and energetic with a personable and approachable nature. The role demands the ability to perform effectively under pressure in a fast-paced setting and to collaborate well within a multicultural team and diverse guest base. Key competencies include:

• Job understanding
• Taking responsibility
• Recognizing differences
• Customer focus
• Adaptability
• Teamwork