Guest Service Agent

Role Overview

As a Guest Service Agent, you will be the warm and welcoming face of the hotel, responsible for providing excellent customer service from arrival through departure. Your primary duties include greeting guests, managing check-in and check-out procedures, providing detailed information about the hotel and its surroundings, and ensuring guest satisfaction throughout their stay.

Key Responsibilities

• Welcome guests warmly upon arrival, efficiently completing check-in by verifying guest information, assigning accommodations, distributing room keys, and offering bell service assistance as needed.
• Facilitate smooth check-out experiences by accurately verifying guest charges, processing payments, issuing receipts, and operating the point-of-sale system effectively.
• Exhibit thorough knowledge of the hotel's facilities, room categories and rates, current promotions, and local area attractions to assist guests with inquiries.
• Actively promote hotel amenities and services using up-selling techniques to enhance guest experience and increase revenue through room and service sales.
• Respond promptly and courteously to guest requests, resolve any issues with empathy and urgency, and manage incoming messages and communications professionally.

Qualifications

Applicants must have proficiency in the Russian language, enhancing communication with a diverse guest profile.