Guest Service Agent

Job Overview

We are seeking enthusiastic and proactive Front Office professionals eager to advance their hospitality careers. As a Guest Service Agent, you will play a vital role in delivering attentive, professional, and customer-centric service to ensure every guest enjoys a remarkable stay.

Key Responsibilities

• Consistently provide courteous, friendly, and engaging service to guests.
• Warmly welcome and check in guests, adhering strictly to established Standard Operating Procedures (SOPs).
• Process guest check-outs in line with the hotel’s quality standards.
• Proactively sell rooms to walk-in guests and manage daily operational facility issues.
• Handle cash inventory, cash cheques, and bills of exchange in foreign currencies for guests following credit policies.
• Collaborate efficiently with various departments especially Housekeeping, Finance, and Reservations.
• Ensure the Guest Service Desk remains staffed, fully operational, and adequately stocked to serve guests at all times.
• Maintain strict confidentiality of guest information.
• Have thorough knowledge of hotel policies, procedures, service standards, facilities, and ongoing activities.

Qualifications and Experience

• Preferably hold a degree in hospitality management or a related field.
• Previous experience in a hotel's Front Office Department is required.
• Proficient in both written and spoken English; knowledge of an additional language is beneficial.
• Strong interpersonal and problem-solving skills are essential.
• Computer literacy is required; familiarity with Opera software is advantageous.

Desired Attributes and Competencies

• Customer-oriented mindset with a proactive and alert approach.
• Outgoing, charismatic, and approachable personality.
• Ability to thrive under pressure in a fast-paced environment.
• Effective team player capable of working harmoniously in a multicultural setting.
• Competencies include job understanding, taking responsibility, recognizing individual differences, customer focus, adaptability, and teamwork.

Additional Information

Location: Jiddah, Makkah, Saudi Arabia. Employment type is full-time and onsite.