Guest Service Agent

About the Role

Join the prestigious Desert Islands Resort & Spa by Anantara, part of the globally renowned Anantara Hotels & Resorts brand. Rooted in Thai culture and inspired by the Sanskrit term meaning 'without end', the brand represents freedom, movement, and harmony. Established in 2001 in Thailand, Anantara has grown to feature luxurious properties in diverse, captivating locations worldwide. If you are passionate about genuine hospitality and generosity, this opportunity offers a limitless career path.

Key Responsibilities

• Anticipate and address guest needs with a courteous and attentive attitude.
• Possess comprehensive knowledge of the hotel facilities, room types, rates, promotional offers, dining options, spa, health club, and related properties.
• Take personal accountability for delivering guest service with the highest standards reflective of the Anantara brand.
• Ensure prompt resolution and follow-up of all guest satisfaction issues.
• Adopt a proactive and creative approach by proposing alternatives that enhance the guest experience at Anantara.
• Establish and maintain collaborative and harmonious relationships with all hotel departments.
• Participate actively in hotel events, daily shift briefings, and ongoing training sessions aimed at enhancing professional skills.