Pool & Beach Supervisor

About the Company

Banana Island Resort Doha by Anantara is part of Anantara Hotels & Resorts, an esteemed luxury global hospitality brand inspired by Thai culture and deeply rooted in authentic guest experience. Established in 2001 in Thailand, the brand has grown worldwide, offering exceptional stays at pristine beaches, private islands, historic sites, and bustling cities. The spirit inspires freedom, movement, and harmony, emphasizing an exceptional journey for guests and team members alike.

Position Overview

The Pool & Beach Supervisor will manage the day-to-day functions of the resort's swimming pool and beach facilities, ensuring top-tier guest service, impeccable cleanliness, and rigorous adherence to health and safety standards. This role involves leading staff, coordinating operational activities, monitoring equipment and premises, and guaranteeing a safe and enjoyable environment for guests.

Key Responsibilities

• Oversee daily operations of pool and beach zones.
• Lead, motivate, train, and supervise pool and beach attendants as well as lifeguards.
• Maintain cleanliness, organization, safety, and presentation of all pool and beach areas continuously.
• Conduct routine inspections of amenities including sun loungers, umbrellas, cabanas, showers, and changing rooms.
• Ensure all equipment is safely stored, well maintained, and used appropriately.
• Regularly test and document water quality in compliance with hotel and regulatory criteria.
• Guarantee lifeguard presence and safety procedures are upheld throughout operating hours.
• Monitor guest behavior to promptly address any unsafe actions.
• Strictly enforce all safety, emergency, hygiene, and operational protocols.
• Greet guests and provide information regarding facilities and activities available.
• Assist guests in securing sun loungers, towels, umbrellas, and cabanas.
• Handle guest inquiries, concerns, and complaints professionally ensuring timely solutions.
• Collaborate with housekeeping, engineering, security, recreation, and other departments to maintain smooth seamless operations.
• Report maintenance issues, damaged items, safety risks, or other problems immediately to relevant teams.
• Maintain sufficient inventory of towels, amenities, cleaning materials, and equipment.
• Monitor and control departmental stock, reporting shortages or damages as needed.
• Lead daily team briefings and disseminate key operational updates to staff.
• Prepare staffing schedules and assign tasks based on operational needs.
• Ensure proper procedures are completed for opening and closing the pool and beach areas each day.
• Keep precise records of water testing results, incidents, maintenance logs, and lost and found items.
• Report all accidents and incidents without delay and ensure full documentation as per hotel standards.
• Assist emergency response efforts and coordinate closely with security personnel.