Guest Relations Executive / Receptionist

Role Summary

We are seeking a Guest Relations Executive / Receptionist to serve as the primary point of contact for visitors at Kosmic Kingdom, which includes managing the play area and birthday party operations. The ideal candidate will exhibit outstanding communication skills in English, a polished and approachable demeanor, and the ability to engage warmly with guests including children and families.

Key Responsibilities

• Welcome guests upon arrival, establishing a positive initial impression.
• Manage front desk operations such as registrations, billing, and reservations.
• Respond to phone and in-person inquiries concerning service packages, rates, and birthday party arrangements.
• Coordinate with operational staff to facilitate smooth guest movement during busy times and special events.
• Address guest concerns professionally and escalate issues as appropriate.
• Maintain accurate guest logs and daily front desk records.
• Supervise play area activities and oversee staff working that shift.
• Clearly explain birthday party options and assist guests in selecting suitable packages.
• Collaborate with external vendors for party needs including decoration, entertainment, and magicians to ensure event success.
• Uphold safety regulations and cleanliness in the play area consistently throughout operational hours.

Candidate Profile

• Fluent English communication skills, both oral and written, are essential to confidently engage and inform guests.
• A neat, professional appearance and demeanor to appropriately represent the venue as the first visible staff member.
• Warmth, patience, and friendliness, especially in interactions with children and family groups.
• At least five years of experience in front desk, guest relations, or receptionist roles; supervisory or team management experience is an advantage.
• Capability to lead and coordinate a small team during shifts.
• Experience working collaboratively with outside vendors and managing event timelines.
• Basic competency with computer applications including spreadsheets and point-of-sale/billing systems.
• Availability to work during weekends and peak operational periods.

Compensation and Benefits

• Competitive monthly salary starting at ₹25,000 plus incentive opportunities.
• An energetic, growing brand providing clear advancement prospects as the business expands to additional outlets.
• A supportive and dynamic workplace atmosphere.