Guest Relations Agent

Company Overview

The renowned Rixos Gulf Hotel Doha offers a luxurious lifestyle with exceptional services, vibrant entertainment programs, and distinctive all-inclusive dining options. Featuring 378 elegantly designed rooms with premium bedding and a refined ambiance, it provides a welcoming environment. Join this dynamic team as a Guest Relations Agent and advance your career.

Role Responsibilities

• Prepare for daily VIP arrivals by organizing room assignments, amenities, and special guest requests.
• Maintain a Quality Audit score of 95% or higher through regular documented training sessions.
• Keep VIP folders prepared, including registration cards, room keys, and welcome letters for VIP and all-inclusive guests.
• Efficiently and professionally handle VIP guest check-in and check-out procedures.
• Escort guests to their rooms and conduct detailed room orientations.
• Update guest information accurately in the hotel system after check-in completion.
• Deliver courteous and prompt service by responding to guest inquiries and requests at all times.
• Address and resolve guest complaints or requests by coordinating with relevant departments for swift follow-up.
• Achieve top guest satisfaction as measured by the TRUST YOU platform.
• Issue guest room key cards while maintaining strict security control.
• Ensure timely delivery of all messages, mails, and packages to guest rooms.
• Support the Information Counter, Business Centre, and M Lounge duties when assigned.
• Possess knowledge of hotel rate codes, packages, segmentation, and discounts and manage these efficiently.
• Maintain ongoing guest contact to address any issues or complaints with professionalism and courtesy.

Qualifications

• University degree in Hotel Management or related field.
• EITHER fresh graduates OR candidates with at least one year of experience in a similar role within a five-star hotel.

Additional Information

• Overall experience ranging from 2 to 5 years is preferred.
• Professional presentation is essential: candidates must be well-groomed, appropriately dressed, punctual, and reliable.
• Relevant background in hospitality, concierge duties, reception, customer service, or related fields is required.