Guest Relations Agent

About Fairmont Dubai

Situated in the bustling business district, Fairmont Dubai exemplifies a fusion of contemporary styling with urban sophistication. Combining lavish surroundings with state-of-the-art amenities, the hotel is known for delivering the renowned Fairmont level of service. We strive to help our employees unlock their greatest potential.

Following your application, you will receive instructions from our recruitment partner AssessFirst to create a profile and complete a compatibility questionnaire, a necessary step for considering your candidacy aligned with our culture of luxury service.

Role Overview

As a Guest Relations Agent, your primary responsibility is to warmly welcome Guests at arrival and provide continuous personalized assistance throughout their stay. Reporting to the Front Office Manager, your duties span from greeting arrivals to supporting various guest needs during their visit.

Key Responsibilities

• Warmly greet every guest entering or leaving through the hotel's main revolving doors.
• Ensure Guests and visitors feel welcomed and valued during their presence on hotel grounds.
• Assist Guests with their luggage where required.
• Provide directions to the Front Desk or other hotel amenities and areas.
• Use culturally authentic greetings to welcome guests.
• Engage newcomers by offering introductions to the lobby and surrounding facilities.
• Support Doorman duties as needed.
• Acknowledge frequent guests enrolled in FPC, warmly welcome their return, and escort them to the FPC Desk for check-in.
• Invite non-members to join FPC loyalty program.
• Carry out any additional tasks assigned by the FPC or Front Office Manager.

Candidate Requirements

• Exceptional guest service skills paired with professionalism and refined communication abilities.
• Impeccable personal grooming and presentation.
• Capability to manage multiple high-pressure tasks calmly in a dynamic environment.
• Flexibility regarding working hours.
• Prior experience in customer service is advantageous.
• Strong interpersonal skills and effective problem-solving capabilities.
• Highly dependable and accountable.
• Ability to collaborate effectively within a team setting.

Additional Details

• Comprehensive learning opportunities through specialized Academies aimed at enhancing your expertise.
• Engagement in meaningful Corporate Social Responsibility initiatives.
• Opportunities for career advancement on both national and international levels, with no set limits.
• Exclusive colleague benefits including discounted accommodation rates within the Accor network globally, family-inclusive offers, dining and wellness privileges, and other luxury perks recognizing your efforts.

Our Core Values

• Respect: We honor individual needs, ideas, and diversity, treating everyone with fairness and dignity.
• Excellence: We build genuine relationships and make every interaction special for those around us.
• Belonging: We celebrate differences, offer mutual support, and stand united.
• Empowerment: We encourage initiative and foresight to create unforgettable guest experiences.
• Integrity: We foster trust through authenticity and respect.

Diversity & Inclusion

Fairmont fosters an inclusive workplace where varied talents thrive. We welcome candidates from all backgrounds to join us.

Why Join Accor?

Accor isn’t just a global leader in hospitality; it’s a place to be your true self. We provide roles that fit diverse personalities and support continuous growth and learning to bring purpose to your career. Become part of a journey full of limitless possibilities, crafting your unique story in hospitality with us.