Guest Relations Agent

Position Overview

This role involves much more than facilitating smooth check-in and check-out experiences for guests. The Guest Relations Agent is responsible for creating memorable and distinctive experiences through a variety of services that accompany guests throughout their stay. This role empowers the professional to proactively handle operational requirements, cater to guest requests, compile reports, and share insights about the local area, making every transaction part of the overall experience.

Key Responsibilities and Work Environment

The position requires maintaining a safe workplace, adhering strictly to company policies and confidentiality standards, safeguarding company assets, and sustaining high-quality service standards. Agents are expected to maintain a professional personal appearance, wear the company uniform correctly, and communicate suitably. Physically, the role involves standing, sitting, or walking for long periods and performing hands-on tasks like moving, lifting, carrying, pushing, pulling, and placing items of up to 10 pounds without assistance. The ability to manage these tasks effectively contributes critically to both guest satisfaction and the business's continued success.

Qualifications

• Minimum education level: High school diploma or GED equivalent
• No prior related work experience is mandatory
• No supervisory responsibilities required
• No licenses or certifications required

About the Employer

The Luxury Collection Hotels & Resorts, part of Marriott International, has a portfolio of over 120 luxury properties across more than 35 countries. The brand, rooted in a century-long tradition since 1906, blends iconic European heritage with modern luxury hospitality. It offers unique hotel and resort experiences that reflect the cultural richness of their locations, aimed at delivering genuine and anticipatory guest service.

Diversity and Inclusion

The employer is fully committed to equal employment opportunities, fostering a workplace culture that values diversity and inclusion. Discrimination on any protected grounds, including disability and veteran status, is prohibited.